Kim Core
Colorado Springs,CO
Summary
Recent graduate with foundational knowledge in Criminal Justice & Security and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Representative /Debit Card Fraud Specialist
USAA Federal Savings Bank
08.2024 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved complex inquiries by leveraging extensive product knowledge and service protocols.
- Streamlined customer interactions, enhancing response time and overall satisfaction ratings.
- Collaborated with cross-functional teams to identify process improvements and implement best practices.
- Conducted quality assurance reviews of service calls, offering feedback to improve team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Front Desk Supervisor
Pikes Peak State College
03.2022 - 05.2024
- Supervised front desk operations, ensuring efficient service and adherence to college policies.
- Trained and mentored new staff on customer service best practices and operational procedures and security checks.
- Developed training materials for onboarding new employees, improving consistency in service delivery.
- Managed scheduling for front desk personnel, optimizing coverage during peak hours.
- Streamlined check-in/check-out processes, enhancing overall guest experience and satisfaction.
Mobile Patrol Security Officer
Signal 88 Security
04.2018 - 09.2018
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security risks.
- Assisted in enforcing site-specific regulations and safety protocols for all visitors.
- Documented daily activities, incidents, and irregularities for reporting purposes.
- Engaged with the public to provide assistance and information regarding facility policies.
- Collaborated with team members to enhance overall security measures on-site.
- Maintained knowledge of emergency procedures to effectively manage crisis situations.
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
Education
Criminal Justice
Pikes Peak Community College
Colorado Springs, CO05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Customer relations
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Microsoft outlook
- Product knowledge
- Paperwork processing
- Team development
- Proofreading
- Record preparation
- Document control
- Spreadsheets
- Research
Timeline
Customer Service Representative /Debit Card Fraud Specialist
USAA Federal Savings Bank
08.2024 - Current
Front Desk Supervisor
Pikes Peak State College
03.2022 - 05.2024
Mobile Patrol Security Officer
Signal 88 Security
04.2018 - 09.2018
Criminal Justice
Pikes Peak Community College
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