Rachel Fernandez
Teleperformance
Hollywood,FL
6
years of professional experience
Dedicated and detail-oriented Pharmacy Technician with a strong foundation in medication dispensing and patient care. Proficient in pharmacy software, ensuring accuracy in record-keeping and medication orders while adept at identifying potential drug interactions. Solution-oriented professional with exceptional communication skills, committed to enhancing customer health and well-being through meticulous medication management. Eager to leverage expertise to contribute effectively to a dynamic pharmacy team and deliver the highest standard of care.
Work History
Debit Card Fraud Specialist
9 Months- Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Customer Relations Rep/Pharmacy Technician
1 Year- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved complex customer issues, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline communication processes.
- Utilized CRM systems to track interactions, improving data accuracy and reporting efficiency.
- Collaborated with healthcare professionals to facilitate effective communication regarding patient medication needs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
Pharmacy Technician/ Customer Service Representative
1 Year- Completed comprehensive training in pharmaceutical practices, ensuring adherence to HIPAA regulations and the secure handling of confidential patient information.
- Delivered high-quality customer service, managing incoming inquiries from patients and healthcare providers and facilitating pharmacist consultations.
- Enhanced customer satisfaction by improving issue resolution on the first call and streamlining software system navigation to expedite service.
- Assisted in pharmacy operations, including data entry, patient registration, and processing prescription refills in compliance with regulatory standards.
Receptionist
1 Year 3 Months- Answered, screened, and directed incoming calls, ensuring efficient communication and customer service.
- Coordinated appointment scheduling and calendar management, enhancing organizational flow.
- Addressed and resolved customer complaints, maintaining a positive public image and record keeping.
Crew Member
4 Months- Maintained stringent hygiene standards by thoroughly cleaning and sanitizing workspaces, equipment, and utensils, ensuring a safe dining environment.
- Efficiently prepared and presented food, adhering to proper storage practices and following precise customer specifications for order fulfillment.
Education
High School Diploma
Skills
Customer service
Problem-solving
Data entry
Medical terminology
Issue resolution
Order fulfillment
Critical thinking
Excellent communication
Dependable and responsible
Multitasking
Pharmacology
Timeline
Debit Card Fraud Specialist
Teleperformance
2026.01 - CurrentRead More
Customer Relations Rep/Pharmacy Technician
CVS Pharmacy
2025.01 - 2026.01Read More
Pharmacy Technician/ Customer Service Representative
Walgreens
2023.05 - 2024.05Read More
Receptionist
Embarque Colonial
2021.07 - 2022.10Read More
Crew Member
Krispy Kreme
2020.06 - 2020.10Read More
Flanagan Highschool
High School Diploma
Read More