Nyshelle Crank
Sacramento,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Debit Card Fraud Specialist
U.S. Bank
05.2022 - 05.2024
- Investigated debit card fraud cases, identified patterns and trends in fraudulent activities.
- Created reports for management on the status of debit card fraud investigations.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents.
- Analyzed customer accounts and transaction histories to determine suspicious activity.
Unemployment Claims Specialist
SC Department of Employment and Workforce
Columbia, SC
03.2021 - 10.2021
- Provided guidance and assistance to claimants in completing applications.
- Assessed client information and prepared unemployment claims forms.
- Reviewed and verified accuracy of submitted documents.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Insurance Claims Specialist
Teleperformance USA
Columbia, South Carolina
01.2020 - 03.2021
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Assisted customers in filing new insurance claims and provided status updates on existing ones.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Resolved customer complaints related to insurance claim processing.
- Coordinated with external parties such as lawyers, surveyors, appraisers during investigations.
Education
Bachelor of Arts - Mass Communications
Morris College
Sumter, SC05-2020
Skills
- Ethical standards
- Dispute Resolution
- Adaptive Learning
- Identity Verification
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- Product Knowledge
- Complaint Handling
Timeline
Debit Card Fraud Specialist
U.S. Bank
05.2022 - 05.2024
Unemployment Claims Specialist
SC Department of Employment and Workforce
03.2021 - 10.2021
Insurance Claims Specialist
Teleperformance USA
01.2020 - 03.2021
Bachelor of Arts - Mass Communications
Morris College
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