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Associate Principal Engineer

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Customer Success and SaaS professional with over 15 years of experience driving customer retention, adoption, and expansion across enterprise organizations. Background spans Salesforce, compliance SaaS, talent solutions SaaS, with expertise in executive stakeholder management, cross-functional collaboration, and translating complex technical issues into successful business outcomes.

Seasoned leader with over 10 years of experience in Technical Support, Customer Success, and Fraud Strategy. Proven track record in ensuring successful fraud platform implementation and adoption by being a subject matter expert, while also offering technical expertise to clients to ensure smooth onboarding. Experience in creating technical and product support teams in fast-paced startup environments and preparing them to scale with thorough documentation and automation. Skilled in offering technical and fraud expertise to clients to maximize their ROI. Experienced in completing cross-team tasks and partnering with engineering, product, customer success, implementation and data science teams.

Strategic Systems Architect specializing in designing and optimizing enterprise technology solutions across cloud infrastructure, security, and SaaS platforms. Led cross-functional teams in digital transformation initiatives, modernizing legacy systems and architecting scalable environments. Expertise includes cloud technologies, IAM/security architecture, enterprise applications, and Agile methodologies, aligning technology with business strategy to enhance operational efficiency and performance.

Accomplished Senior Technical Support Engineer with a solid track record at UNISYS Inc, known for exceptional service delivery and customer satisfaction. Specializes in Dell enterprise hardware and incident management, demonstrating strong problem-solving skills that lead to substantial client savings. Experienced in troubleshooting software issues, managing databases, and implementing cybersecurity measures to maintain system integrity. Recognized for improving help desk response times and fostering positive client relationships through effective communication and teamwork.

AL KELLEY

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Senior Technical Support Engineer

Provisioning Specialist

I.T. Manager

Customer Engineer II

Technician II

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Associates in Arts Degree - Engineering AA Program

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Senior Technical Support Engineer

Provisioning Specialist

I.T. Manager

Customer Engineer II

Technician II

Associates in Arts Degree - Engineering AA Program

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