Al LAKHDHIR
Humble,USA
Summary
Licensed and experienced professional specializing in claims investigation, damage assessment, and resolution of insurance losses. Skilled in evaluating policy coverage, interviewing claimants and witnesses, negotiating settlements, and preparing detailed reports to support claim outcomes. Recognized for strong analytical skills, conflict resolution, and the ability to ensure fair, accurate, and timely claims processing while maintaining compliance with state regulations and company policies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Allstate Corp
Chicago, IL
11.2025 - Current
- Xactimate (Level 1 Certified)
- Texas All Lines Adjuster License - Active
- Residential Property Estimating
- CAT Property Loss Documentation
- Wind & Hail Damage Assessment
- Coverage Interpretation & Policy Review
- Scope Writing & Estimate Validation
- Claims File Documentation & Reporting
- Customer Communication & Conflict Resolution
- Evaluated insurance claims to determine validity and appropriate compensation.
- Conducted thorough investigations, including interviews and site visits, for accurate assessments.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Caseworker/Investigator
Department of Family and Protective Services
Houston, TX
01.2025 - 05.2025
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
Customer Care Representative Sales
Allstate Corp
02.2024 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Transportation Specialist
Self-Employed
03.2022 - 01.2024
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
Integrated Solutions Consultant
AT&T
08.2021 - 02.2022
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Defined and described logistics of proposed projects to customers.
- Enhanced client satisfaction by providing customized integrated solutions tailored to their specific needs.
Transportation Specialist
Self Employed
01.2020 - 07.2021
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
Customer Service Representative
Progressive Insurance
08.2019 - 11.2019
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Increased efficiency within the department by taking initiative to organize meetings, distribute agendas, and record minutes as needed.
- Contributed to the development of tailored solutions for clients, resulting in increased customer satisfaction.
- Enhanced client satisfaction by addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Business and Consumer Science
University of Houston
Houston, TX12.2023
Associate of Arts - Business
Houston Community College
Katy, TX05.2021
Skills
- Claims investigation
- Claims Assessment
- Policy interpretation
- Coverage analysis
- Report generation and documentation
- Settlement negotiation and resolution, risk evaluation, and loss analysis
- Customer communication and conflict resolution
Certification
- Property&Casualty Insurance License
- All Lines Adjuster License Texas Department of Insurance - Current
Timeline
Catastrophe Claims Adjuster
Allstate Corp
11.2025 - Current
Caseworker/Investigator
Department of Family and Protective Services
01.2025 - 05.2025
Customer Care Representative Sales
Allstate Corp
02.2024 - 07.2024
Transportation Specialist
Self-Employed
03.2022 - 01.2024
Integrated Solutions Consultant
AT&T
08.2021 - 02.2022
Transportation Specialist
Self Employed
01.2020 - 07.2021
Customer Service Representative
Progressive Insurance
08.2019 - 11.2019
Associate of Arts - Business
Houston Community College
Bachelor of Science - Business and Consumer Science
University of Houston