Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenji Person

Covington,Ga

Summary

Proficient in claims adjustment with a strong focus on property damage assessment and customer service excellence. Leverages analytical skills to evaluate claims effectively and fosters collaborative relationships with policyholders and third parties to ensure successful outcomes.

Overview

12
12
years of professional experience

Work History

Catastrophe Claims Adjuster

State Farm
Atlanta, Georgia
10.2024 - Current

Collaborated with policyholders to gather essential documentation for claims processing.

  • Analyzed policy coverage to assess claim eligibility and potential benefits.
  • Evaluated data from weather reports, satellite imagery, and aerial photography for thorough claims assessment.
  • Negotiated settlements with policyholders and third parties to achieve favorable outcomes.
  • Assessed claims related to property damage from catastrophic events.

Host and Server

Iberian Pig Inc
Decatur, Georgia
08.2024 - 09.2024
  • Greeted and welcomed guests with a friendly demeanor.
  • Managed reservation system efficiently during peak hours.
  • Maintained cleanliness and organization of the host area.
  • Coordinated seating arrangements to optimize flow and guest experience.

Staffing Specialist

ProCare Staffing
Peachtree Corners, Georgia
03.2024 - 07.2024
  • Coordinated staffing needs with clients to ensure optimal workforce allocation.
  • Managed candidate screening processes to identify top talent for various positions.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Analyzed recruitment metrics to identify trends and improve recruitment strategies.

Independent Contractor

Ontrac / Lasership
Atlanta, Georgia
02.2022 - 03.2024
  • Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by the organization
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations most importantly the customer service success matrix
  • Recruit and interview qualified applicants for all delivery and support staff positions
  • Drive vehicles to ensure delivery is made on time.
  • Trained new staff on operational procedures and safety protocols.

Federal Security Specialist

Chenega Global Protection LLC
10.2018 - 12.2021
  • Centers for Disease Control and Prevention) - Provide necessary support related to the project or program or unit I’m assigned to
  • Compile, organize and analyze information for the use in my daily reports to ensure initiative is completed for that day
  • Monitor and update the progress and milestones of daily briefs to ensure that all objectives for the security post.

Security administration Officer, Customer relation Insurance agent (supervisor)

Children’s Healthcare of Atlanta, Life
02.2017 - 10.2018
  • Conduct monthly checks of training needed or extra training offered, and manage training class occupancy
  • Conduct (3-4 a month) official investigations (gather statements from all parties, gather camera footage of incident) for any incident that takes place on hospital property
  • Provide excellent customer service to a diverse group of internal and external customers
  • American Income

Customer Relation Supervisor

American Income Life
05.2016 - 02.2017
  • Lead and direct 10-15 weekly home meetings with potential customers
  • Displayed knowledge of all of the products and explained each function during meetings
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Demonstrated excellent customer service and time management skills
  • Meet weekly ($2,500 annual premium) and monthly ($10,000 annual premium) production goals.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Probation Officer II / Court Service Officer / Project manager

Corrections, Central DeKalb Probation
04.2014 - 05.2016
  • Arrest team) - Assisted 20-30 individuals in securing jobs, maintained contact with 10 -12 business organizations and employment agencies, and arranged 10 employment interviews biweekly
  • As well as prepared all courtofficial documents
  • Coordinated support staff to enhance service delivery and improve client outcomes.
  • As well as prepared all court official documents
  • Develop, arrange and coordinate meetings and program materials for utilizing as needed or necessary.

Education

Masters of Business Administration -

Argosy University
Atlanta, Ga

Bachelor of Arts - Criminal Justice

Valdosta State University
Valdosta, Ga

Skills

  • Claims processing
  • Claims evaluation
  • Claims investigation
  • Damage appraisal
  • Insurance regulations knowledge
  • Microsoft Excel proficiency
  • Project management
  • Staff management and daily logs
  • Customer service improvement
  • Vision development

Accomplishments

  • Able to develop organizational objectives and meet them
  • Proficient with Microsoft office
  • Case Management Training / Basic Management Training / Customer service experience
  • Licensed Insurance Adjuster

Timeline

Catastrophe Claims Adjuster

State Farm
10.2024 - Current

Host and Server

Iberian Pig Inc
08.2024 - 09.2024

Staffing Specialist

ProCare Staffing
03.2024 - 07.2024

Independent Contractor

Ontrac / Lasership
02.2022 - 03.2024

Federal Security Specialist

Chenega Global Protection LLC
10.2018 - 12.2021

Security administration Officer, Customer relation Insurance agent (supervisor)

Children’s Healthcare of Atlanta, Life
02.2017 - 10.2018

Customer Relation Supervisor

American Income Life
05.2016 - 02.2017

Probation Officer II / Court Service Officer / Project manager

Corrections, Central DeKalb Probation
04.2014 - 05.2016

Masters of Business Administration -

Argosy University

Bachelor of Arts - Criminal Justice

Valdosta State University
Kenji Person