Al Morales Jr.
Johnston,IA
Summary
Accomplished professional with experience in leadership, sales, and operations, recognized for the ability to work independently with minimal oversight. Demonstrates a self-directed, resourceful, and proactive approach, coupled with a strong sense of urgency and accountability that drives growth, problem-solving, and results in fast-paced environments. Committed to leveraging extensive skills and expertise to contribute effectively as a high-level professional within the organization. Proven track record of success in enhancing team performance and achieving strategic objectives.
Overview
12
12
years of professional experience
Work History
Sr. Business Development Manager
WorldWide Logistics
10.2022 - Current
- Generate new business through prospecting potential new customers via research and discovery calls.
- Collaborate with operations team and Senior Managers to develop growth of onboarded accounts ensuring top tier service.
- Maintain relationships with each customer providing timely follow-up, as well as ways to improve service.
- Continuously maintaining pipeline to ensure sales and profit growth with a goal of exceeding sales plans.
- Utilize training and experts within organization to maximize skill set.
- Developed and implemented strategic partnerships to enhance service offerings and expand market reach.
- Led cross-functional teams to drive business growth and streamline operational processes.
General Manager/Co Manager
Walmart
05.2015 - 04.2023
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Supervised and directed 380 associates through store leadership that are responsible for total store operations ranging from merchandising, inventory, loss prevention, sales, inventory control, & customer service.
- Implemented appropriate plans for resolving unfavorable trends and enhancing profits.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Used customer feedback for improving operations and building brand loyalty.
Account Manager
Interstate Batteries
07.2014 - 04.2015
- Liaised with clients regarding new company information, promotions and products.
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits.
- Used knowledge of company products and services to recommend solutions to customers.
- Cold called potential customers to generate leads.
Education
No Degree - Psychology
Iowa State University
Ames, IA01-1996
Associate In Arts (A.A.) - Psychology
Iowa Lakes Community College
Estherville, IA05-1994
Skills
- Sales Tracking
- Client Account Management
- New Business Prospecting
- Communication
- Attention To Detail & Accuracy
- Collaboration
- Territory management
- Customer engagement
- Key account management
- CRM software proficiency
- Goals and performance
- Pricing strategy
Timeline
Sr. Business Development Manager
WorldWide Logistics
10.2022 - Current
General Manager/Co Manager
Walmart
05.2015 - 04.2023
Account Manager
Interstate Batteries
07.2014 - 04.2015
Associate In Arts (A.A.) - Psychology
Iowa Lakes Community College
No Degree - Psychology
Iowa State University