Al Rosenberg
Brooklyn,USA
Summary
Operations manager with extensive expertise in logistics and delivery scheduling. Demonstrated success in leading teams and resolving conflicts, resulting in streamlined processes and enhanced efficiency. Proficient in Microsoft Office Suite and Google Drive, driving productivity and achieving operational excellence in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Operations Manager - Delivery
Patina Rentals
04.2019 - Current
- Oversee all aspects of the Delivery operation including scheduling drivers, and coordinating with other operations teams and the sales department to manage order flow.
- Spearheaded a drive to create interdepartmental efficiencies such as managing order density and streamlining logistics communication.
- Coordinated deliveries and pickups, organized driving teams' routes, and addressed schedule adjustments and challenges on the field to ensure timely operations.
- Resolved performance issues related to punctuality, productivity, and compliance with established procedures to maintain operational standards.
- Monitoring drivers' hours of service logs and resolving any errors or discrepancies to ensure compliance with regulations.
- Executing deliveries by loading trucks using inventory software, inspecting loads, and maintaining professional interactions with clients along the route within specified timeframes.
- Managed recruitment and dismissals, hiring seasonal employees annually and arranging temporary staff schedules to meet operational needs.
- Operated a 20' box truck for deliveries primarily in NYC and the tri-state area.
Meal Program Packing Manager
God's Love We Deliver
01.2015 - 12.2019
- Directed packaging of chilled and frozen meal components for client delivery.
- Led operations team in packaging deliveries tailored to clients' dietary restrictions and special circumstances.
- Coordinated volunteer groups for packing frozen food into client-specific bags and planning efficient delivery routes.
- Trained and monitored several volunteer teams per day of various sizes, up to as many as 75 people at one time.
- Responsibilities also involve recruitment, termination, discipline, training, and developing educational materials.
- Utilized KPIs to inform decision-making and shape future strategies.
Food Service Coordinator
SAGE (Services and Advocacy for GLBT Elders)
01.2012 - 12.2015
- Developed and ran entire food service program at the nation's first full-time center for LGBT older adults.
- Coordinated daily hot meal service for center participants with one full-time staff and volunteer support, also distributing cold meals for weekends.
- Trained and supervised volunteer teams during meal service to ensure efficient operations.
- Developed and launched meal pantry program for seniors in partnership with Food Bank of NYC and Department for the Aging.
- Creating the menu with the caterer and publishing it for constituents.
- Received food daily and confirmed the correct food was sent and arrived in safe condition and temperature.
- Maintaining food safety protocols including cleaning and sanitizing work stations, heating and storing food at the correct temperatures, and doing the dishes.
Associate Team Leader - Bakery
Whole Foods Market
01.2006 - 12.2012
- Served in supervisory roles at many Whole Foods Market locations, but spent the majority of my tenure as Associate Team Leader in the bakery at the Union Square location in Manhattan.
- Supervised and supported bakery team members, managing scheduling, hiring and firing, time and attendance, and training.
- Managed inventory, placed and reconciled orders, and conducted sales projections and analysis.
- Executed holiday planning and merchandising to create appealing displays, attracting customers during peak shopping seasons.
- Delivered excellent customer service, enhancing customer satisfaction and loyalty.
Education
Associates - Computer Science
Hudson Valley Community College
Troy, NY01-2020
Bachelors - Music
Berklee College of Music
Boston, MA06-2007
High School -
Emma Willard High School
Skills
- Logistics and delivery scheduling
- Supply chain management
- Project management
- Budget management and development
- Ticketing systems management
- Microsoft Office Suite proficiency
- Excel and Word expertise
- Workplace productivity tools
- Team leadership and supervision
- Employee training and development
- Customer service
- Time management skills
- Problem-solving techniques
- Conflict resolution
- Safety management
Volunteer Experience
- Punk Island, Lead Event Organizer, 2013 - 2019, Lead all contract negotiating with vendors as well as the city, and state, of New York., Obtained necessary permits and certifications from the NYPD, FDNY, and Parks Department., Created all coordinating documents such as site plans and maps, run of day, and budgets.
- Bike New York, Volunteer
- Best Friends NYC, Volunteer
Timeline
Operations Manager - Delivery
Patina Rentals
04.2019 - Current
Meal Program Packing Manager
God's Love We Deliver
01.2015 - 12.2019
Food Service Coordinator
SAGE (Services and Advocacy for GLBT Elders)
01.2012 - 12.2015
Associate Team Leader - Bakery
Whole Foods Market
01.2006 - 12.2012
Associates - Computer Science
Hudson Valley Community College
Bachelors - Music
Berklee College of Music
High School -
Emma Willard High School