Latoya Tynes
East Orange
Summary
Dedicated and customer-focused professional with over 10 years of experience in customer service, retail operations, delivery logistics, and team support. Proven ability to manage responsibilities in fast-paced environments, resolve customer concerns, maintain organized operations, and support daily business goals. Strong leadership, communication, and multitasking skills with experience handling customer interactions, inventory organization, scheduling support, and operational procedures. Seeking a Store Manager or Management position where strong organizational and leadership abilities can contribute to team success and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Owner / Delivery Operations Manager
Fly Courier
Northern NJ
05.2020 - Current
- Manage daily delivery operations, scheduling, and customer service for independent courier business
- Coordinate delivery routes and ensure timely deliveries to residential and business customers
- Maintain professional relationships with customers while resolving delivery issues and concerns
- Handle business operations including organization, logistics, record keeping, and communication
- Ensure vehicles are inspected, maintained, and operated safely
- Demonstrate leadership, time management, and problem-solving in fast-paced environments
Delivery Driver
Fresh Direct
Hackensack
08.2024 - 06.2025
- Loaded and organized delivery trucks to ensure fragile and perishable items remained secure during transport
- Managed delivery routes efficiently while navigating dense urban traffic and maintaining DOT compliance
- Delivered groceries directly to customers while handling returns, signatures, and customer concerns professionally
- Conducted pre-trip and post-trip vehicle inspections and reported maintenance issues promptly
- Maintained excellent customer service and communication during deliveries
Delivery Driver
Mom’s Meals
Newark
08.2022 - 09.2023
- Loaded and unloaded prepacked boxes for scheduled deliveries
- Recorded delivery confirmations and maintained accurate logs
- Reported equipment or vehicle issues to supervisor for prompt repairs
- Maintained vehicle cleanliness and operational safety
- Delivered meals efficiently with excellent customer service
City Letter Carrier
United States Postal Service
Dover
01.2015 - 01.2018
- Delivered mail and packages on foot and by vehicle
- Sorted and routed mail accurately and efficiently
- Collected outgoing mail from homes and businesses
- Assisted customers with postal services and inquiries
Lunch Aide
Mount Pleasant Elementary School
Livingston
08.2014 - 01.2015
- Supervised students during lunch and recess periods
- Promoted safety and positive behavior during student activities
Maintenance Worker
Century 21
Elizabeth
04.2013 - 12.2013
- Performed building maintenance and janitorial tasks
- Maintained clean and organized common areas
- Managed supplies and maintenance room organization
Cashier
Green Leaf
Newark
03.2012 - 02.2013
- Processed cash, credit, and check payments
- Balanced cash drawers and handled customer inquiries
- Assisted with daily store operations and customer service
Sales Associate
Macy’s
Wayne
06.2011 - 01.2012
- Assisted customers with product selection and purchases
- Maintained store appearance and inventory organization
- Processed returns and resolved customer concerns
Cashier
Prudential Center
Newark
07.2010 - 10.2010
- Processed transactions accurately and efficiently
- Handled refunds and balanced sales totals
Cashier
North Delaware Company
Newark
11.2008 - 07.2010
- Assisted customers with purchases and inquiries
- Handled cash reconciliation and resolved complaints
Education
West Side High
Skills
- Team Leadership & Staff Support
- Customer Service & Conflict Resolution
- Store Operations & Organization
- Cash Handling & POS Systems
- Inventory Management
- Scheduling & Time Management
- Problem-Solving & Multitasking
- Strong Communication Skills
- Delivery & Logistics Experience
- Vehicle Inspection & Safety Compliance
Timeline
Delivery Driver
Fresh Direct
08.2024 - 06.2025
Delivery Driver
Mom’s Meals
08.2022 - 09.2023
Owner / Delivery Operations Manager
Fly Courier
05.2020 - Current
City Letter Carrier
United States Postal Service
01.2015 - 01.2018
Lunch Aide
Mount Pleasant Elementary School
08.2014 - 01.2015
Maintenance Worker
Century 21
04.2013 - 12.2013
Cashier
Green Leaf
03.2012 - 02.2013
Sales Associate
Macy’s
06.2011 - 01.2012
Cashier
Prudential Center
07.2010 - 10.2010
Cashier
North Delaware Company
11.2008 - 07.2010
West Side High