DEMETRIA ROBERTS
Roadie, Inc.
Washington,DC
11
years of professional experience
I am a reliable, customer-focused professional with experience in delivery operations, retail management, and customer service. I have proven my ability to manage daily operations, coordinate schedules, and provide excellent customer support in fast-paced environments. I am an individual with strong communication, problem-solving, and organizational skills with a track record of meeting deadlines and improving customer satisfaction.
Work History
Delivery Driver Supervisor
6 Years- Supervised daily store operations and support a team of employees to meet performance and customer service goals.
- Filed daily and ensured efficiency on daily tasks.
- Assisted customers with inquiries, complaints, and purchases to deliver a positive shopping experience.
Assistant Manager
1 Year 7 Months- Supervised daily store operations and support a team of employees to meet performance and customer service goals.
- Created, file and manage weekly staff schedules, ensuring proper shift coverage and efficiency.
- Assisted customers with inquiries, complaints, and purchases to deliver a positive shopping experience.
- Monitored inventory, restock merchandise, and maintain organization.
Customer Service Representative
5 Years 2 Months- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Maintained accurate customer records, data entry, and organize the filing system.
- Scheduled appointments and coordinate request to ensure timely operations daily.
Education
High School Diploma
Skills
Customer Service & Client Relations
Delivery & Logistics Coordination
Team Leadership & Staff Support
Scheduling & Time Management
Timeline
Assistant Manager
Family Dollar
05.2024 - 12.2025Read More
Delivery Driver Supervisor
Roadie, Inc.
01.2020 - 01.2026Read More
Customer Service Representative
Plummer’s Technology
01.2015 - 03.2020Read More
Magruder High School
High School Diploma
Read More