Alaa Altameemi
Vienna,VA
Summary
Detail-oriented Dental Office Manager with expertise in coordinating treatment plans, managing billing processes, handling dental insurance, and interpreting Explanations of Benefits (EOB). Proficient in Dental Practice Management Software (e.g., Softdent, Dovetail Clinic, Dentrix, Curve) to enhance operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Temburni Family & Aesthetic Dentistry
Vienna, Virginia
01.2021 - Current
- Treatment Plan Coordination:
- Collaborate with dentists and hygienists to create, present, and manage comprehensive treatment plans for patients.
- Ensure patients understand their treatment options, associated costs, and timelines, leading to informed decision-making.
- Maintain accurate records of treatment plans and monitor progress to ensure timely completion of dental care.
- Billing and Financial Management:
- Oversee all aspects of billing, including the preparation and submission of claims to insurance companies.
- Manage patient accounts, process payments, and follow up on outstanding balances to ensure timely collections.
- Implement and maintain billing policies and procedures to enhance accuracy and efficiency.
- Dental Insurance Management:
- Verify patient insurance eligibility, benefits, and coverage limits prior to treatment.
- Handle pre-authorizations and coordinate with insurance providers to resolve any claim issues or disputes.
- Keep the practice updated on changes in dental insurance policies and ensure compliance with industry standards.
- Explanation of Benefits (EOB) Interpretation:
- Review and interpret EOBs to ensure accurate application of patient payments and insurance reimbursements.
- Communicate with patients to clarify any discrepancies or questions related to their EOBs.
- Adjust patient accounts as necessary based on EOB details, ensuring accurate financial records.
- Office Operations:
- Manage day-to-day operations of the dental office, including scheduling, staff management, and inventory control.
- Train and supervise front office staff to ensure high levels of customer service and operational efficiency.
- Implement office policies and procedures to streamline workflow and enhance patient satisfaction.
Assistant Office Manager
Temburni Family & Aesthetic Dentistry
Vienna, VA
07.2019 - 12.2020
- Assisted in coordinating treatment plans and ensuring patients were informed about their options and associated costs.
- Supported billing processes, including claim submission, payment posting, and patient account management.
- Verified dental insurance coverage and handled pre-authorizations and claims follow-ups.
- Provided clear and concise explanations of EOBs to patients, addressing any questions or concerns.
- Helped manage office operations, including scheduling, staff coordination, and patient communication.
Dental Administrative Assistant
Iris Dental Care
Vienna, VA
10.2017 - 06.2019
- Assisted in the coordination and communication of treatment plans to patients.
- Processed billing and managed patient accounts, including payment posting and follow-ups.
- Verified dental insurance and processed claims, ensuring timely and accurate submissions.
- Provided support in interpreting EOBs and resolving any related issues.
- Performed general front office duties, including scheduling, patient check-ins, and answering inquiries.
Dental Assistant
Iris Dental Care
Vienna, VA
10.2017 - 06.2019
- Assist dentists during procedures, ensuring patient comfort and efficient workflow.
- Prepare and sterilize instruments, set up trays, and maintain a clean and organized operatory.
- Take and develop dental X-rays, and prepare impressions and molds for patient care.
- Provide pre- and post-operative care instructions to patients.
- Answer patient inquiries and provide information on dental procedures, treatment options, and aftercare.
- Ensure a positive and reassuring experience for all patients.
Education
Bachelor of Science - Computer Since
University of Baghdad
Baghdad, Iraq06-2005
Skills
- Treatment Plan Coordination
- Billing and Collections Management
- Dental Insurance Verification and Claims Processing
- Explanation of Benefits (EOB) Interpretation
- Patient Communication and Customer Service
- Office Administration and Staff Management
- Scheduling and Appointment Coordination
- HIPAA Compliance and Confidentiality
- Radiography (X-rays) and Impressions
- Sterilization and Infection Control
- Proficiency in Dental Practice Management Software (eg, Softdent, Dovetail Clinic, Dentrix, and Curve)
Websites
Certification
- Certified Dental Office Manager (CDOM), Issuing Organization, Year
- Certified Dental Administrative Assistant (CDAA), Issuing Organization, Year
- Certified Dental Assistant (CDA), Issuing Organization, Year
- Radiology Certification, Issuing Organization, Year
- CPR and First Aid Certification, Issuing Organization, Year
- HIPAA Compliance Certification, Issuing Organization, Year
References
Available upon request.
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Dental Office Manager
Temburni Family & Aesthetic Dentistry
01.2021 - Current
Assistant Office Manager
Temburni Family & Aesthetic Dentistry
07.2019 - 12.2020
Dental Administrative Assistant
Iris Dental Care
10.2017 - 06.2019
Dental Assistant
Iris Dental Care
10.2017 - 06.2019
Bachelor of Science - Computer Since
University of Baghdad