Dental Office Manager
Temburni Family & Aesthetic Dentistry
Vienna, Virginia
01.2021 - Current
- Treatment Plan Coordination:
- Collaborate with dentists and hygienists to create, present, and manage comprehensive treatment plans for patients.
- Ensure patients understand their treatment options, associated costs, and timelines, leading to informed decision-making.
- Maintain accurate records of treatment plans and monitor progress to ensure timely completion of dental care.
- Billing and Financial Management:
- Oversee all aspects of billing, including the preparation and submission of claims to insurance companies.
- Manage patient accounts, process payments, and follow up on outstanding balances to ensure timely collections.
- Implement and maintain billing policies and procedures to enhance accuracy and efficiency.
- Dental Insurance Management:
- Verify patient insurance eligibility, benefits, and coverage limits prior to treatment.
- Handle pre-authorizations and coordinate with insurance providers to resolve any claim issues or disputes.
- Keep the practice updated on changes in dental insurance policies and ensure compliance with industry standards.
- Explanation of Benefits (EOB) Interpretation:
- Review and interpret EOBs to ensure accurate application of patient payments and insurance reimbursements.
- Communicate with patients to clarify any discrepancies or questions related to their EOBs.
- Adjust patient accounts as necessary based on EOB details, ensuring accurate financial records.
- Office Operations:
- Manage day-to-day operations of the dental office, including scheduling, staff management, and inventory control.
- Train and supervise front office staff to ensure high levels of customer service and operational efficiency.
- Implement office policies and procedures to streamline workflow and enhance patient satisfaction.