Summary
Overview
Work History
Education
Skills
Timeline
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Jazmyn Massey-Porter

Charlotte,NC

Summary

Dynamic Patient Care Coordinator with a proven track record. Excelling in claims processing and patient care. As an expert in dental insurance verification and compassionate communication, I enhance patient experiences and streamline operations, ensuring timely reimbursements and optimal scheduling. Committed to delivering exceptional service and fostering positive patient relationships.

Overview

6
6
years of professional experience

Work History

Dental Business Coordinator | Insurance & Patient Care

Williams Dental
Charlotte, NC
03.2023 - 04.2025
  • Coordinated patient appointments and managed daily schedules, ensuring a seamless patient experience from check-in to check-out
  • Verified dental insurance benefits and processed claims, ensuring accurate documentation and timely reimbursement
  • Drafted professional correspondence to patients and insurance companies, improving communication and claim approvals
  • Assisted with treatment case presentations and provided financial support discussions to help patients understand costs and coverage
  • Served as the first point of contact for patient inquiries, delivering exceptional customer service

Senior Scheduling Coordinator

Charlotte Dentistry
Charlotte, NC
01.2022 - 11.2022
  • Verified dental insurance coverage and coordinated with providers to confirm patient eligibility and benefits
  • Submitted and tracked dental insurance claims, reducing claim processing errors and expediting reimbursement
  • Responded promptly to patient inquiries regarding treatment plans, billing, and insurance, ensuring clear and compassionate communication
  • Supported treatment plan presentations by preparing documentation and discussing financial options with patients
  • Scheduled patient appointments with precision and flexibility, optimizing provider availability and enhancing patient satisfaction

Administrative Assistant

Midtown General & Cosmetic Dentistry
Charlotte, NC
01.2019 - 01.2022
  • Scheduled and confirmed appointments, providing a smooth administrative experience from first contact to check-out
  • Maintained accurate and up-to-date patient records, including insurance correspondence and billing documentation
  • Assisted with claim submissions and coordinated follow-ups with insurance companies to resolve denials or discrepancies
  • Facilitated patient communication by preparing and sending letters related to treatment, billing, and insurance matters

Education

Bachelor of Science - Organizational Psychology, Communication Studies

University of North Carolina at Charlotte
Charlotte, NC
05.2025

Associate in Arts -

Central Piedmont Community College
Charlotte, NC
05.2022

Skills

  • Dental Insurance Verification
  • Claims Processing
  • Dental Insurance Terminology
  • Treatment Plan Coordination
  • Financial Discussions
  • Dental practice software (Open Dental, Dentrix)
  • Appointment scheduling
  • Calendar Optimization
  • Front Desk Operations
  • Verbal and written communication
  • Compassionate Customer Service in Clinical settings

Timeline

Dental Business Coordinator | Insurance & Patient Care

Williams Dental
03.2023 - 04.2025

Senior Scheduling Coordinator

Charlotte Dentistry
01.2022 - 11.2022

Administrative Assistant

Midtown General & Cosmetic Dentistry
01.2019 - 01.2022

Bachelor of Science - Organizational Psychology, Communication Studies

University of North Carolina at Charlotte

Associate in Arts -

Central Piedmont Community College

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