Alaa Barakat
Lacey
Summary
Energetically led Chick-Fil-A's drive-thru team to surpass customer service expectations, demonstrating exceptional leadership and communication skills. At Allied Universal, enhanced event security and guest satisfaction through vigilant access control and empathetic service. Proven adaptability and teamwork, fostering community impact with the American Red Cross. Achieved significant, measurable improvements in efficiency and guest experience.
Overview
4
4
years of professional experience
Work History
Security Professional
Allied Universal Security
06.2023 - Current
- Conducted bag checks and access control procedures at various events to ensure the safety and security of all attendees.
- Monitored venue entry points and identified potential security risks, preventing unauthorized access.
- Delivered excellent customer service while maintaining a secure environment, ensuring a safe and enjoyable experience for guests.
FOH Drive thru captain
Chick fil a
03.2022 - 05.2023
- Supervised drive-thru team members, ensuring orders were processed efficiently and customer service standards were met.
- Addressed customer concerns, providing prompt and professional solutions to maintain guest satisfaction.
- Managed order payments, coordinated food preparation, and maintained cleanliness of the dining area and counter.
- Greeted guests and ensured a positive dining experience, consistently exceeding customer expectations.
Volunteer
Red Cross
07.2022 - 08.2022
- Worked with diverse communities to mobilize resources and promote positive change.
- Developed leadership skills while collaborating with a team to support community outreach initiatives.
- Fostered new relationships, gained hands-on experience, and explored new interests in humanitarian work.
Volunteer
Thurston County Food Bank
11.2020 - 01.2021
- Assisted in distributing food to local residents, ensuring that each client received the appropriate support.
- Maintained the cleanliness and organization of the facility.
- Trained new volunteers, helping them integrate into the team and perform tasks efficiently.
Education
Associate of Science - Pre-med
South Puget Sound Community College
Olympia, WA06-2025
high school diploma -
River ridge highschool
Lacey, WA06.2022
Skills
- Teamwork: Collaborative in group settings, consistently works well with others to achieve team goals
- Adaptability: Quick to adjust to new environments, technologies, and challenges
- Communication: Strong verbal and written communication skills, ensuring clear and effective interactions
- Work Ethic: Consistently reliable, punctual, and dedicated to completing tasks to the highest standard
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Security Professional
Allied Universal Security
06.2023 - Current
Volunteer
Red Cross
07.2022 - 08.2022
FOH Drive thru captain
Chick fil a
03.2022 - 05.2023
Volunteer
Thurston County Food Bank
11.2020 - 01.2021
high school diploma -
River ridge highschool
Associate of Science - Pre-med
South Puget Sound Community College