Alaa Naser
Detroit,United States
Summary
A highly qualified professional specializing in operational management, employee engagement, and client relations. Skilled at improving collaboration and driving performance through forward-thinking approaches. Organized, dependable, and adept at managing multiple priorities while building positive relationships with employees, vendors, and clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Village Green
Bloomfield Hills
09.2023 - Current
- Rebuilt and strengthened relationships with key vendors, resulting in a 20% reduction in service costs and improved response times.
- Developed and implemented a vendor evaluation process to ensure high-quality service delivery and compliance with contractual agreements.
- Acted as the primary point of contact for clients, addressing concerns promptly and implementing solutions to enhance client satisfaction.
- Organized regular meetings with vendors and clients to discuss performance, address issues, and identify opportunities for improvement.
- Negotiated and managed vendor contracts, ensuring favorable terms and consistent service standards.
- Oversee daily operations of residential/commercial properties, ensuring high occupancy rates and tenant satisfaction.
- Develop and implement property management strategies that enhance profitability and operational efficiency.
Director of Business Development
Rocket Mortgage
Detroit, MI
01.2021 - 08.2023
- Led and managed a team of 30 bankers, comprising introductory, senior, and Triple Crown-level professionals.
- Developed and implemented business development strategies aligned with organizational goals
- Analyzed market trends to identify new opportunities for expansion and innovation
- Managed cross-functional teams to execute initiatives, enhancing collaboration and efficiency
- Mentored junior team members, promoting professional development and knowledge sharing
- Conducted competitive analysis to inform decision-making and refine business strategies
Licensed Mortgage Loan Originator
Rocket Mortgage
Detroit
09.2018 - 12.2020
- Identified solutions for customers with credit issues.
- Built and maintained relationships with customers, lenders, and third parties.
- Collaborated with underwriters to resolve application issues. Simplified complex financial information for applicants.
- Followed up on missing loan documents and guided clients through the application process.
- Verified accuracy and completeness of loan requests and documents.
- Assessed loan risks and products to recommend suitable options, while reviewing credit histories and documentation for feasibility.
- Monitored loan pipelines and tracked loan statuses. Developed and executed marketing campaigns to generate new business.
Education
Bachelor of Science - Business Administration And Management
Wayne State University
12-2020
Skills
- Communication
- Ability to Work in a Team
- Microsoft Office Proficiency
- Adaptability
- Self-Starter
Certification
- Competitive score on the SAFE exam for licensed mortgage loan originators.
- Fluent in systems such as FOSSE, PMS, LOLA, AMP, MRI, ZEGO, AUM, YARDI, and BLUEMOON.
LANGUAGES
English - Native
Arabic - Fluent
Timeline
Senior Property Manager
Village Green
09.2023 - Current
Director of Business Development
Rocket Mortgage
01.2021 - 08.2023
Licensed Mortgage Loan Originator
Rocket Mortgage
09.2018 - 12.2020
Bachelor of Science - Business Administration And Management
Wayne State University