Alaa Samaha

• Assessed child safety and family needs to develop individualized service plans.
• Monitored compliance with court orders, agency policies, and permanency plan requirements.
• Coordinated referrals with courts, schools, and community providers to support case progress.
• Documented visits, findings, and case updates in child welfare information systems.
• Interviewed children, caregivers, and collateral contacts to gather accurate case information.
• Collaborated with multidisciplinary teams to resolve barriers and strengthen placement stability.
• Maintained consistent contact with families to promote reunification, safety, and timely case closure.
• Advocated for children's best interest in court proceedings, resulting in favorable outcomes for their wellbeing.
• Maintained confidentiality of sensitive information while ensuring comprehensive documentation practices were consistently followed throughout case management activities.
• Prevented child maltreatment recurrences by effectively identifying risk factors and implementing evidence-based prevention strategies in collaboration with clients and service providers.
• Enhanced child safety by collaborating with multidisciplinary teams to address concerns and implement interventions.
• Ensured timely case closure by completing thorough documentation and maintaining accurate records for each family served.
• Completed regular visitations to check on children, families and home environments.

Individual crisis support advocate/counselor for survivors of domestic violence, and sexual assault.

Received numerous crime victim training and confidentiality training.

Served on a response team responding to local hospitals and jails for outreach.

Worked closely with law enforcement to better educate and understand the complexity of domestic violence and sexual assault.

Served survivors on a helpline and shelter program and provided relevant resources and crisis management.

Trained new hires and facilitated multiple domestic violence support groups.

Outreach efforts for neighboring communities and tabling opportunities for education as well.

• Coordinated legal advocacy with shelter staff, counselors, and case managers.
• Reviewed case files for accuracy, confidentiality, and compliance with court requirements.
• Advocated for trauma-informed legal services aligned with survivor safety planning.
• Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.

• Reviewed performance, coached team members, and supported accountability across operations.
• Implemented process improvements to increase efficiency and reduce service delays.
• Resolved customer concerns quickly, preserving satisfaction and repeat business.
• Coordinated opening and closing procedures to maintain security and readiness.
• Served and handled food, handled inventory and cash drawers, greeted customers, took orders, cleaned and repaired ice cream machine.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Directed daily operations, ensuring smooth service and consistent guest experience.
• Supervised staff scheduling, coverage, and workflow across front- and back-of-house teams.
• Trained employees on service standards, cash handling, and operational procedures.
• Monitored inventory levels, ordered supplies, and reduced shortages through proactive planning.
• Directed guests, cleaned and repaired yogurt machines, greeted customers, handled cash drawers, took orders.

• Provided continuous bedside observation to support patient safety and prevent falls.
• Notified nursing staff promptly of behavioral changes, distress, or escalating risk.
• Redirected confused patients using calm communication and therapeutic engagement techniques.
• Assisted patients with ambulation, toileting, and repositioning to maintain comfort and safety.
• Provided companionship for up to 2-3 patients per shift, maintained patient safety regarding suicide risks and fall risks.

Associate's degree in liberal arts, healthcare foundations certificate, courses include general education courses.

Public health with a focus in community health education, courses include public health, theory, evaluation, program planning, injury prevention, communicable and non-communicable diseases, instructional skills/strategies, injury and violence prevention, community health, etc.