Alacia Hendrix-Turner
Melissa,TX
Summary
To obtain a position in a professional environment where my skills are valued and can benefit the organization Experienced Collections Specialist bringing 9-years of success in utility & bank credit/collection/fraud investigation and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
15
15
years of professional experience
Work History
Commercial Credit & Collections Analyst
Time Warner Telecom
01.2000
- Managing and resolving outstanding invoices from delinquent accounts
- Cross-organizational communication with Sales Support, Customer Service, Billing and Accounts Receivable
- Maintains relationships with outside credit and collections vendors
- Performing credit risk evaluations through careful analysis of financial documents
- Making recommendations and approval decisions on new accounts
- Preparing monthly reports for management review.
Consumer Counselor
Citizens Bank
01.2001 - 07.2006
- Managing and resolving delinquent accounts while providing excellent customer service
- Ensuring compliance with collection laws and regulations
- Timely collection calls and data entry of customer information
- Providing administrative support to department managers.
Toll Investigator
CenturyTel Inc.
01.1999 - 01.2000
- Investigate possible fraudulent use of calling cards and telephone numbers
- Coordinating with outside agencies to obtain consumer records
- Billing and crediting customer accounts
- Training new hires.
Revenue & Collections Specialist
CenturyTel Inc.
01.1998 - 01.1999
- Managing and resolving delinquent accounts while providing excellent customer service
- Research customer disputes and possible fraudulent activity
- Preparing reports for outside collection agencies.
Centralized Cash Clerk
CenturyTel Inc.
01.1997 - 01.1998
- Auditing, analyzing and processing customer payments through an automated billing system
- Research and resolve customer disputes
- Daily balancing of bank deposits.
Sales Associate
Casual Corner
01.1996 - 01.1997
- Handled high-volume customer sales while providing excellent customer service
- Performed inventory functions
- Managed merchandise displays, and seasonal floor moves.
Leasing Consultant
Powder Mill Village
01.1995 - 01.1996
- Answering all incoming calls, and establishing rapport with visitors and future residents
- Leasing apartments to future residents while meeting sales and move-in goals
- Collecting deposits and fees, and conducting move-in orientations.
Receptionist
Georgetown University Hospital
01.1994 - 01.1995
- General administrative work including invoicing, archiving, accounts payable and record keeping.
Account Representative & Personal Assistant
Simplex Computer Center
01.1992 - 01.1994
- Answering incoming calls, setting appointments and placing orders
- Performing inventory functions
- Shipping and receiving functions
- Processing payroll and expense reports.
Education
Computer Networking & Maintenance -
Community College of Rhode Island
12.2002
Computer Science -
Clark County College of Vancouver, WA
12.2000
Computer Science -
Essex County College of Newark, NJ
12.1994
Computer Science -
Rutgers University, Newark, NJ
12.1991
Skills
- Conflict resolution techniques
- Organizational abilities
- Active listening abilities
- Business Correspondence Writing
- History research
- Customer research
- Outbound Calling
- Issue investigation
- Account Reconciliation
- Goals and performance
- Call center experience
- Proficiency in Software
- Credit and collections
- Payment Acceptance
- Risk Management
- Account Review
- Payment posting
Softwareproficiencies
- Microsoft Word
- Excel
Timeline
Consumer Counselor
Citizens Bank
01.2001 - 07.2006
Commercial Credit & Collections Analyst
Time Warner Telecom
01.2000
Toll Investigator
CenturyTel Inc.
01.1999 - 01.2000
Revenue & Collections Specialist
CenturyTel Inc.
01.1998 - 01.1999
Centralized Cash Clerk
CenturyTel Inc.
01.1997 - 01.1998
Sales Associate
Casual Corner
01.1996 - 01.1997
Leasing Consultant
Powder Mill Village
01.1995 - 01.1996
Receptionist
Georgetown University Hospital
01.1994 - 01.1995
Account Representative & Personal Assistant
Simplex Computer Center
01.1992 - 01.1994
Computer Networking & Maintenance -
Community College of Rhode Island
Computer Science -
Clark County College of Vancouver, WA
Computer Science -
Essex County College of Newark, NJ
Computer Science -
Rutgers University, Newark, NJ