Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Dennis

Jacksonville,FL

Summary

Experienced Collections Analyst with expertise in accounts receivable, financial reporting, and debt recovery. Strong analytical skills and strategic mindset for resolving payment issues. Proven track record of improving operational efficiency and reducing delinquency levels through innovative strategies. Builds positive customer relationships while ensuring adherence to company policies.

Overview

25
25
years of professional experience

Work History

SR Credit and Collections Analyst

Fanatics
Jacksonville, FL
02.2019 - Current
  • Managed a diverse B2B customer portfolio consisting of Fortune 500 companies, Big Box retailers, and Professional Sports teams and leagues
  • Collected payments and resolved issues through diverse mediums like telephone, email and customer portals
  • Provided proof of delivery and invoice copies to ensure accurate customer billing.
  • Enhanced the skills of AR Collection Analysts through training and mentoring
  • Processed credit card/check payments efficiently while reconciling remittance for accurate posting.
  • Extracted weekly aging reports to oversee portfolios ensuring reporting accuracy with the help of V-lookups and pivot tables.
  • Establish payment plans with delinquent customers
  • Investigated and resolved customer chargebacks/deductions.
  • Maintained detailed records of customer accounts, including contact information, account status updates and payment histories.
  • Collaborated closely with internal teams such as Credit and Risk Management, Sales and Marketing, Finance and Accounting teams on collections matters.

Accounting/ AP/AR/Billing Specialist

St. John & Partners
Jacksonville, FL
11.2002 - 01.2019
  • Managed full-cycle client accounting for Zaxby’s, JEA, E3 Spark Plugs, and Southeastern Grocers.
  • Processed high volumes of invoices monthly, credit card payments, weekly check runs, and expense reports.
  • Trained newly hired employees on effective submission of expenses.

Collections Specialist

Premier Conferencing
Colorado Springs, CO
10.2000 - 10.2002
  • Corporate Collections / Accounts Receivable
  • Successfully managed collections for IBM account consisting of 40,000 moderators.
  • Ensured accurate billing, payment, and issue resolution
  • Contributed to the enhancement and implementation of Peoplesoft 8.
  • Enhanced reporting for upper management via Peoplesoft 8 queries.

Accounts Receivable Specialist

The Phillips Group
Middletown, PA
09.1999 - 09.2000
  • Processed high volumes of checks and credit cards on a daily basis
  • Managed the processing of credit/debit memos
  • Performed bank deposit tasks with precision and collaborated with team members on general ledger maintenance.
  • Performed daily cash application functions accurately and efficiently.

Education

Business Administration Studies -

York College of PA
York, PA
01.1990

Business Administration Studies -

Ramapo College
Ramapo, NJ
01.1989

Diploma – Deca Award -

Vernon Township HS
Vernon, NJ
01.1989

Skills

  • Organizational abilities
  • Conflict resolution techniques
  • Problem-solving capabilities
  • Account reconciliation abilities
  • Payment posting
  • Customer research
  • New Hire Training
  • Relationship Building

Timeline

SR Credit and Collections Analyst

Fanatics
02.2019 - Current

Accounting/ AP/AR/Billing Specialist

St. John & Partners
11.2002 - 01.2019

Collections Specialist

Premier Conferencing
10.2000 - 10.2002

Accounts Receivable Specialist

The Phillips Group
09.1999 - 09.2000

Business Administration Studies -

York College of PA

Business Administration Studies -

Ramapo College

Diploma – Deca Award -

Vernon Township HS

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Heidi Dennis