Devin Stewart
Lauderhill,FL
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
30
30
years of professional experience
Work History
Credit/Collections Manager
Professional Mitigation Services, Inc.
07.2021 - Current
- Responsible for reviewing and evaluating delinquent accounts and determining appropriate actions following company policies and legal requirements.
- Enhanced revenue recovery by implementing effective credit collection strategies.
- Reduced delinquency rates through consistent monitoring and follow-up on overdue accounts.
- Improved cash flow by negotiating favorable payment terms with clients experiencing financial difficulties.
- Managed a team of 10 debt collectors.
Billing/Collections Supervisor
Greenlight Maximum Recovery, LLC
10.2018 - 12.2021
- Assisted in managing receivables, calculating DSO, making cash projections, and making presentations to upper-level management.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Collections Manager
Hotwire Communications
08.2015 - 03.2018
- Met all required deadlines.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
Paralegal II
Henschel & Beinhaker, P.A
01.2011 - 01.2013
- Provided data gathering and analysis support for a legal process.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
Litigation Specialist II
JP Morgan Chase
01.2006 - 01.2011
- Reported to 4 attorneys.
- Reduced case backlog by efficiently prioritizing and managing high-volume caseloads.
- Collaborated with legal teams to develop winning strategies for clients in various industries.
- Conducted thorough investigations of claims, gathering critical evidence to support case resolution.
- Negotiated settlements in mediation and arbitration settings, reducing litigation costs for clients.
Education
Associate Degree in Paralegal Studies -
Broward College
Davie, FL01.2006
Skills
- Goal Setting and Achievement
- Organizational Abilities
- Process Improvement Initiatives
- Legal Compliance Understanding
- Attention to Detail
- Debt Recovery Expertise
- Financial Reporting Knowledge
- Effective Communication Techniques
- Software Proficiency
- Interpersonal Skills
Timeline
Credit/Collections Manager
Professional Mitigation Services, Inc.
07.2021 - Current
Billing/Collections Supervisor
Greenlight Maximum Recovery, LLC
10.2018 - 12.2021
Collections Manager
Hotwire Communications
08.2015 - 03.2018
Paralegal II
Henschel & Beinhaker, P.A
01.2011 - 01.2013
Litigation Specialist II
JP Morgan Chase
01.2006 - 01.2011
Associate Degree in Paralegal Studies -
Broward College
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