Shane Lybrand
Mountain Home,USA
Summary
I build collections organizations that are disciplined, predictable, and built to scale. Across high‑volume B2B portfolios—including 14,000+ accounts and $100M+ ARR—I’ve rebuilt underperforming operations into data‑driven, compliant engines that accelerate cash flow and strengthen customer relationships. I’ve reduced DSO from 112+ days to 42, increased on‑time payments by 30%, and cut manual rework by 50% through segmentation, lifecycle design, and governance that eliminates friction and prevents recurring issues.
My leadership philosophy is grounded in honesty, ownership, and operational discipline. I coach teams to think like portfolio managers, not task executors—strengthening negotiation capability, root‑cause identification, and accountability for cash outcomes. I design full‑lifecycle strategies from pre‑delinquency modeling through post‑charge‑off recovery, supported by behavioral analytics, AI‑assisted outreach, and cross‑functional alignment with Sales, Billing, Finance, Legal, and Customer Success.
I operate with a strong compliance and audit‑ready mindset, enforcing documentation integrity, workflow‑driven controls, and vendor governance that protects both revenue and brand reputation. Whether stabilizing aging, resolving complex escalations, or redesigning the Order‑to‑Cash process, I bring a steady, decisive approach that improves working capital velocity and builds systems that last.
Overview
10
10
years of professional experience
8
8
Years of Collections Experience
5
5
Years of Management Experience
4
4
Years of Data Harmonization Experience
4
4
Years of Sales & Business Growth
Work History
Credit & Collections Manager
Clearstar Inc
04.2022 - Current
- Oversee executive stewardship of Clearstar's enterprise-wide delinquency and receivables strategy—enhancing performance across all key KPIs such as delinquency rate, recovery rates, and timely client cash realization—while directing high-stakes daily operations and addressing critical issues across 14,000 accounts through leveraging NetSuite and advanced Excel functions (PivotTables, VLOOKUPs, and data visualization) to guarantee operational integrity, data accuracy, and organizational efficiency.
- Improved cash flow by reducing company DSO from over 112 days to a consistent 42-day average, a 62% reduction .
- Built dashboard's & reports, utilizing Domo, NetSuite, Workday, to help teams track and manage operational needs and performs.
- Transform & Visualize Data extracted, manipulated, and prepared data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends.
- Produced weekly and monthly cash forecasting , managed credit audits, AFDA's, for executive leadership.
- Streamlined payment processes and standardized client interactions by implementing a new payment platform ( "1-click to pay" for clients) and developing detailed SOPs for credit requests, autopay, payment plans, and write-offs.
- Collaborated with C-suite & Legal too achieve data harmonization and consistency across multiple environments and three company mergers and the management of bankruptcy notices.
- Managed a small team to deliver successful collections and operational excellence.
Store Manager
Buddy's Home Furnishing Inc.
Springdale, Arkansas
06.2021 - 04.2022
- Designed and executed monthly sales events and a new store layout strategy, boosting sales by over
140% per event. - Maximized sales and minimized shrinkage by 12% week over week through excellent customer service and adherence to standard practices.
- Onboarded, trained, and mentored personnel across four levels of employees (including sales and delivery reps), fostering a high-performing and motivated team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced operational risks while organizing data to forecast performance trends.
- Approved regular payroll submissions for employees.
Collections Manager
Buddy's Home Furnishing
Mountain Home, Arkansas
12.2019 - 06.2021
- Reduced Days Sales Outstanding (DSO) from a high of 16.8% down to 4.7% weekly (with a record low of 1.26% ), significantly improving cash flow.
- Delivered weekly reports on sales performance and collection attempts to inform leadership decisions.
- Supervised staff of collectors, monitoring phone calls, letters, emails, and SMS messages.
- Developed and implemented new client communication methods and standard operating procedures (SOPs) for sensitive financial discussions, improving client relations and collection efficiency.
- Provided training and consultation to personnel at other store locations on best practices for reducing collections and improving financial metrics.
- Created and deployed diverse marketing content —including video, radio ads, and Facebook campaigns—and managed an external marketing team to boost sales and promote merchandise.
- Set up and updated customer accounts and CRM with interactions, payments, and personal information.
Collections Representative I
TSI
04.2019 - 12.2019
- High-Volume Account Management: Executed 120+ outbound calls daily , successfully maintaining 60–70 points of contact per day in a fast-paced call center environment.
- Revenue Recovery: Consistently collected an average of $2,000 daily across a high volume of small-balance accounts, ensuring steady cash flow for 3rd-party clients.
- Conflict Resolution & De-escalation: Expertly de-escalated hostile client interactions and resolved complex issues to improve client retention and maintain positive brand reputation.
- Strategic Debt Sourcing: Utilized investigative techniques to source client locations and verify essential debt documentation/contracts for accurate collections.
- Problem Solving: Proactively identified and addressed client needs, providing prompt and accurate resolutions to billing disputes and payment obstacles.
- Call center environment: Handle manual and automatic dialed outbound calls.
Door to Door Salesman
Washington National Insurance
09.2018 - 04.2019
- Drove team revenue for achieving exceptional sales numbers.
- Analyzed product lines: providing tailored solutions for customer health care requirements.
- Accomplished 140+ door knocks to fulfill and exceed weekly objectives.
- Directed and recorded client sales using mobile technology for effective daily planning and routing.
- Designed effective route plans to support independent work and meet weekly targets. Executed route formulation to enhance efficiency and reliability in goal delivery.
Sales Representative
Terminix
Fayetteville , AR
11.2017 - 09.2018
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Planned & Built, route that maximized daily travel and sales.
Line Technician
Baxter Labs
Mountain Home, AR
03.2016 - 10.2017
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Education
Associates - Psychology
Arkansas State University
Mountain Home, AR05-2016
Skills
- Data Analysis & Modeling
- Risk Management & Mitigation
- Collaborative Leadership
- NetSuite & Domo Utilization
- Scalable Team Training
- Excel Expertise
- Cash Flow Management
- Goal Setting & Achievement
- Data Harmonization
- SOP Building
- KPI Tracking & Planning
- Negotiation & Conflict Resolution
Quote
The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.
George Bernard Shaw
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Credit & Collections Manager
Clearstar Inc
04.2022 - Current
Store Manager
Buddy's Home Furnishing Inc.
06.2021 - 04.2022
Collections Manager
Buddy's Home Furnishing
12.2019 - 06.2021
Collections Representative I
TSI
04.2019 - 12.2019
Door to Door Salesman
Washington National Insurance
09.2018 - 04.2019
Sales Representative
Terminix
11.2017 - 09.2018
Line Technician
Baxter Labs
03.2016 - 10.2017
Associates - Psychology
Arkansas State University