Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rich Pano

Foxborough,MA

Summary

Dynamic Credit & Collections Manager with a proven track record at Connoisseurs Products Corporation, excelling in cash flow management and effective communication. Spearheaded initiatives that minimized bad debt write-offs and enhanced customer relations, while mentoring teams to achieve organizational growth. Expertise in credit analysis and decision-making drives success in high-stakes environments.

Overview

22
22
years of professional experience

Work History

Credit & Collections Manager

Connoisseurs Products Corporation
01.2016 - 04.2025
  • Hired, trained and mentored new team members for credit and collections duties.
  • Set and maintained credit terms and limits for over 3000 domestic and international accounts.
  • Worked with various credit reporting services as well as being a member of a industry trade groups.
  • Quickly developed strong relationships with customers, providing open communication to resolve payment issues promptly.
  • Managed a portfolio consisting of over $20 millions annually in sales.
  • Consistently maintained bad debt write offs to a minimal amount and at a level far exceeding industry standards.
  • Oversaw all aspects of chargeback management, from research, disputes and resolutions.
  • Worked closely with large retailers such as Amazon, Walmart and Target.
  • Responsible for accessing and processing financial data from various ecommerce platforms. Amazon Seller Central and Walmart's online business as examples.
  • Spearheaded the implementation and management of a relationship with EXIM Bank to ensure credit insurance on international transactions.
  • Processed commission reports for outside sales reps on a monthly basis.
  • Assisted CFO by providing monthly financial reports.

Credit & Collections Specialist

Connoisseurs Products Corporation
07.2006 - 01.2016
  • Improved cash flow for the company through timely collection of outstanding receivables and efficient management of credit terms as well as chargeback resolution..
  • Created and maintained databases on activity conducted in accounts.
  • Enhanced customer relations by providing professional assistance in resolving billing disputes and negotiating payment plans.
  • Created a systematic approach to monitoring and updating account status, resulting in more accurate reporting and the ability to quickly respond to changes.
  • Established strong relationships with Sales, Operations and Senior Management to be able to be proactive and resolving any and all potential disputes..
  • Processed all payments (domestic and international) received via Check/ACH/Wire Transfer and Credit Card.

Accounts Receivable Clerk

Cintas Corporation
07.2003 - 01.2006
  • Daily cash application.
  • Collection calls via telephone to corporate and privately held businesses.
  • Account problem resolution in regards to service issues, and pricing..
  • Negotiation of payment plans to reduce past due balances.

Education

Accounting

Southern New Hampshire University
Hooksett, NH
05-2003

Skills

  • Organizational growth
  • Risk assessment capabilities
  • Decision-making
  • Effective communication techniques
  • Cash flow management
  • Account reconciliation
  • Credit analysis proficiency
  • Performance metrics monitoring
  • Goal setting and achievement
  • Problem solving
  • Leadership and mentoring

Timeline

Credit & Collections Manager

Connoisseurs Products Corporation
01.2016 - 04.2025

Credit & Collections Specialist

Connoisseurs Products Corporation
07.2006 - 01.2016

Accounts Receivable Clerk

Cintas Corporation
07.2003 - 01.2006

Accounting

Southern New Hampshire University

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