Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Castruita

Ferris

Summary

Dynamic Credit Collections Manager with a proven track record at ACE Cash Express Inc., enhancing revenue recovery through strategic debt recovery expertise and effective communication. Demonstrated strong decision-making and organizational growth, significantly reducing delinquency rates while training new team members in compliance and best practices.

Overview

20
20
years of professional experience

Work History

Credit Collections Manager

ACE Cash Express Inc.
09.2004 - 06.2024
  • Assisted in managing collection efforts for overdue accounts.
  • Learned company policies and procedures related to credit collections.
  • Supported communication with clients regarding payment inquiries and disputes.
  • Reviewed aging reports to identify accounts requiring follow-up actions.
  • Maintained accurate documentation of all client interactions and payments received.
  • Trained and mentored new team members on best practices in credit collections management.
  • Enhanced revenue recovery by implementing effective credit collections strategies.
  • Reduced delinquency rates through consistent monitoring and follow-up on overdue accounts.

Education

Financial Management

Martin Highschool
Laredo, TX
06-1998

Skills

  • Organizational growth
  • Risk assessment capabilities
  • Decision-making
  • Effective communication techniques
  • Cash flow management
  • Debt recovery expertise
  • Legal compliance
  • Patience and persistence

Languages

Spanish
Native or Bilingual

Timeline

Credit Collections Manager

ACE Cash Express Inc.
09.2004 - 06.2024

Financial Management

Martin Highschool

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