Sherry Herbin
Maple Heights,OH
Summary
Accomplished, insightful, and analytical Credit and Collections Analyst with proven skills in all aspects of credit and collections management in diverse industries. Exemplary track record in maintaining optimal credit and collection policies while controlling DSO, bad debt, cash flow, credit policies and evaluating customer credit worthiness. Proven expertise in developing and implementing measurable and actionable credit and collections policies, providing insight into financial strategies to address collection potentials and risks while achieving or exceeding desired goals. Adept in the evidence- based documentation, analysis and reporting of financial results. Highly disciplined and resourceful team leader and respected mentor with the exceptional capacity to multitask in a fast-paced environment, manage competing priorities with ease while achieving organizational objectives.
Overview
17
17
years of professional experience
Work History
Credit Collections Manager
Bass Security Services
RICHMOND HEIGHTS, OH
08.2013 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Generated and mailed updated statements monthly and processed demand letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Accessed credit records to evaluate customer credit histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Conducted investigations of customer accounts and payment histories.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Worked with legal resources and recovery teams to manage default issues.
- Processed payments and applied to customer balances.
- Documented interactions in computer database and updated information.
- Contacted customers to discuss late payments and options for remitting amounts due.
Credit/Collections Specialist
Emerson Network Power-Engineered Endeavors
Mentor, OH
12.2003 - 01.2009
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Prepared reports on current findings and actions taken for accounts under investigation.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Reviewed files to select delinquent accounts for collection efforts.
- Created and maintained databases on activity conducted in accounts.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
- Collected documents and made portfolios for collections accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Recorded all information regarding financial status of customers.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
Collector
Transworld Systems
Valley View, OH
01.2010 - 09.2012
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Reviewed accounts for compliance with repayment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Directed day-to-day collections functions.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate of Science - Accounting And Finance
University of Phoenix
Cleveland, OHNo Degree - Accounting And Finance
DUN AND BRADSTREETBUSINESSEDUCATIONSERVICES
Cleveland, OHCertificate - Computer Programming And Operations
Programming And Systems Institute
Cleveland, OHAssociate of Science - Business Administration And Management
Cuyahoga Community College
Cleveland, OHSkills
- Past Due Balance Management
- Communications Strategies
- FDCPA Compliance
- Proactive and Focused
- Correspondence Writing
- Credit Extension Negotiation
- Skip Tracing
- Prioritizing and Planning
- Credit Accounts
- Account Monitoring
- Social Perceptiveness
- Delinquent Account Notification
- Negotiation and Resolution
- Credit and Collections
- Administration and Management
- Customer Satisfaction
- Credit Application Review
- Analytical and Critical Thinking
- Payment Scheduling
- Payment Acceptance
- Persuasive Negotiations
- AR Aging Reports
- Managing Delinquent Accounts
- Adaptable to Changing Conditions
- Debt Repayment Negotiation
- Management of Financial Resources
- Bank Deposits
- Financial Data Reviews
- Information Retrieval
- Payment Discrepancy Research
- Word Processing
- Organizational Skills
Timeline
Credit Collections Manager
Bass Security Services
08.2013 - Current
Collector
Transworld Systems
01.2010 - 09.2012
Credit/Collections Specialist
Emerson Network Power-Engineered Endeavors
12.2003 - 01.2009
Associate of Science - Accounting And Finance
University of Phoenix
No Degree - Accounting And Finance
DUN AND BRADSTREETBUSINESSEDUCATIONSERVICES
Certificate - Computer Programming And Operations
Programming And Systems Institute
Associate of Science - Business Administration And Management
Cuyahoga Community College
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