ROBERT SPOELSTRA
Old Bridge,NJ
Summary
Accomplished Collections Manager with a proven track record in enhancing collection efficiency and reducing delinquency rates. Expertise in risk assessment and customer relations, committed to fostering strong communication and organizational excellence.
Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 30 years of Accounts Receivable experience.
Overview
14
14
years of professional experience
Work History
AR/ /Credit & Collections Manager
Therapedic/BIA -Sleep
North Brunswick, NJ
05.2012 - 02.2026
- Managed collections processes ensuring compliance with company policies and regulatory requirements.
- Developed strategies to enhance collection efficiency and reduce delinquency rates.
- Analyzed account data to identify trends and improve collection tactics.
- Created reports on collections progress, presenting findings to senior management for strategic decision-making.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Adhered to established guidelines to increase profits and collect supplier payments.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
Education
Bachelor of Science - Business Administration And Management
South Hampton College of LIU
South Hampton, Long Island NYSkills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Customer relations
- Goal-oriented focus
- Billing
- Strong communication
Timeline
AR/ /Credit & Collections Manager
Therapedic/BIA -Sleep
05.2012 - 02.2026
Bachelor of Science - Business Administration And Management
South Hampton College of LIU