Alahjawon Morton
346-475-9792
Houston,TX
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.
Overview
4
4
years of professional experience
Work History
Apprentice
Comfortable Air Solutions Llc
Humble, TX
05.2019 - 07.2020
- Followed safety protocols to avoid accidents.
- Prepared worksite by setting up required tools and supplies.
- Prioritized and accomplished multiple tasks within established timeframes.
- Positioned and held materials for senior professionals to complete work.
Desk Clerk
Mission Hotel
San Francisco, CA
01.2015 - 09.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Enforced building rules with staff, guests and outside professionals.
- Collected room deposits, fees and payments.
Cashier
Everett & Jones Barbeque
Berkeley, CA
10.2014 - 11.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
N/A - Movie Making / Screenwriting
The Art Institute of Houston
Houston, TX07.2018
High School Diploma -
Muhammad University of Islam
Oakland, CA05.2013
Skills
- Service Desk Team Management
- Office Supply Management
- Help Desk
- Office Supplies and Inventory
- Credit Card Transaction Processing
- Outbound Calls
- Customer Satisfaction
- Cash Register Systems
- Customer Retention
- Information Processing
Timeline
Apprentice
Comfortable Air Solutions Llc
05.2019 - 07.2020
Desk Clerk
Mission Hotel
01.2015 - 09.2016
Cashier
Everett & Jones Barbeque
10.2014 - 11.2015
N/A - Movie Making / Screenwriting
The Art Institute of Houston
High School Diploma -
Muhammad University of Islam
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