Alahna Paige
Cape Coral,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Former Division I and II collegiate basketball athlete bringing leadership, discipline, and a strong work ethic. MBA graduate with a background in business administration, sports management, and human resources.
Overview
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Member Care Advocate
Suncoast Credit Union
Fort Myers, Florida
08.2026 - Current
- Resolved member complaints using credit union policies and empathetic communication.
- Assisted members with account questions, service concerns, and banking support at Suncoast Credit Union.
- Reviewed account details, transaction issues, and documentation for accurate case handling.
- Coordinated with internal teams to escalate complex member concerns.
- Documented interactions and updates in member service systems.
- Maintained confidentiality while handling sensitive member information and service requests.
Bank Teller
Suncoast Credit Union
Fort Myers, FL
09.2025 - 08.2026
- Executed customer transactions, ensuring accuracy in deposits, withdrawals, transfers, and loan payments
- Delivered professional and friendly service, effectively addressing member account inquiries to enhance customer satisfaction
- Balanced cash drawers in compliance with banking regulations and security procedures, ensuring operational integrity
Education
Master of Business Administration (MBA) -
Florida Gulf Coast University
Estero, FL 06.2024 - 06.2025
Bachelor of Science - Business Administration
Daemen University
Buffalo, NY 09.2020 - 05.2024
Skills
- Customer Relations & Communication
- Attention to detail
- Conflict resolution
- Team Collaboration & Leadership
- Business Operations Support
- Time Management & Organization
- Microsoft Office Suite
HONORS, ACTIVITIES & VOLUNTEER EXPERIENCE
Dean's List (2022-2023), Academic Excellence Cord Recipient – FGCU MBA Program, Former Division I & II Collegiate Basketball Athlete, All Greater Rochester Basketball First Team, Varsity Basketball Captain, Annual Cory Cardon Memorial Event Volunteer, Irondequoit High School Girls Basketball Summer Camp Volunteer, The Healthy Earth Volunteer
Timeline
Member Care Advocate
Suncoast Credit Union
08.2026 - Current
Bank Teller
Suncoast Credit Union
09.2025 - 08.2026
Master of Business Administration (MBA) -
Florida Gulf Coast University
06.2024 - 06.2025
Bachelor of Science - Business Administration
Daemen University
09.2020 - 05.2024