Alain Bossous
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist/Logistics Manager
Hajoca/Moore Supply
Houston, Texas
10.2021 - Current
- Responds quickly to customer queries through email, phone, social media and corporate website
- Generated packing lists, shipping labels, invoices and bills of lading to accompany shipments
- Tracked and monitored shipment progress, delivering consistent customer updates regarding delays or transport issues
- Fulfilled customer needs with routine and expedited services
- Drove customer retention by providing pricing information, delivery updates and account data
- Followed up with customers to offer additional support and check resolution satisfaction
- Met personal, team and company goals in customer service environment
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated across departments to resolve customer-related issues
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Coordinated dispatching of 5 drivers to accomplish daily delivery requirements.
Lead Problem Solver
Amazon
Houston, Texas
03.2018 - 10.2021
- Verified incoming shipments against documentation and quality standards
- Supported inventory accuracy and recorded material movements in company software
- Supported accurate inventory management by controlling use and conducting regular cycle counts
- Met promised delivery times using excellent sorting skills and strong attention to detail
- Inspected quality, quantity and availability of goods against records
- Prepared orders quickly, pulling and packing products for quick shipment.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
Merchandiser/Customer Service
Total Wine & More
Houston, Texas
02.2016 - 04.2018
- Exceptional with handling customer transactions in a timely matter
- Sharp on details to make sure each product was scanned correctly and matched the sales floor price
- Stocking shelves on the sales floor, keeping the store clean, and helping customers find the right products
- Kept organized and tidy workspace, introducing daily cleaning routine
- Used electronic test equipment and hand tools to perform preventative maintenance checks and adjustments.
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Arranged consistent shelves, bins, and racks at 10 locations by following established planograms.
Education
CompTIA Security+: In progress - Cybersecurity
Coursera
Online08.2024
Coursera: Google Cybersecurity Certification - Cybersecurity
Coursera
Online09.2023
Coursera: IBM Cybersecurity Analyst Certification - Cybersecurity
Coursera
Online08.2022
Skills
- Customer retention
- Account management
- Complaint resolution
- Customer order management
- Customer relationship management
- Problem resolution
- Calm demeanor
- Fundamental Python knowledge
- Strong communication
- Knowledgeable in SQL Query
- Report Generation
- Customer Order Management
- Customer Retention
- Account Management
Timeline
Customer Service Specialist/Logistics Manager
Hajoca/Moore Supply
10.2021 - Current
Lead Problem Solver
Amazon
03.2018 - 10.2021
Merchandiser/Customer Service
Total Wine & More
02.2016 - 04.2018
CompTIA Security+: In progress - Cybersecurity
Coursera
Coursera: Google Cybersecurity Certification - Cybersecurity
Coursera
Coursera: IBM Cybersecurity Analyst Certification - Cybersecurity
Coursera
Similar Profiles
Robert SchibettaRobert Schibetta
Operations Manager at Hajoca Corporation DBA Kelly’s Pipe & Supply Co.Operations Manager at Hajoca Corporation DBA Kelly’s Pipe & Supply Co.
ORLANDO VALENCIAORLANDO VALENCIA
IT Specialist at Moore Supply Co.IT Specialist at Moore Supply Co.
Miguel SantanaMiguel Santana
Account Manager at Moore Supply Co. Inc.Account Manager at Moore Supply Co. Inc.