ALAIN NGUESSAN
Olathe,KS
Summary
Experienced technician skilled in hardware troubleshooting, system diagnostics, and network support. Proven track record in identifying issues, performing repairs, and minimizing downtime. Expertise in technical support, system performance monitoring, and cross-functional teamwork. Adaptable to fast-paced environments and consistently recognized for high-quality work and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SYSCO BALTIMORE
09.2024 - Current
- Operated and monitored industrial equipment in high-volume, fast-paced production environments
- Maintained operational efficiency and workflow accuracy under strict deadlines
- Assisted in maintaining equipment readiness and minimizing operational delays
- Followed all safety procedures and standard operating guidelines
- Worked collaboratively with team members to meet production goals
Business Owner & Operational manager
PUSH HI TRAFFIC LLC
12.2020 - 07.2024
- Managed daily operations, logistics, and scheduling to ensure seamless business functionality in a fast-paced environment
- Oversaw performance tracking and customer service initiatives to enhance operational efficiency
- Developed problem-solving strategies that streamlined workflow and improved service delivery
- Managed client reservations and bookings to streamline scheduling and enhance service delivery.
- Assessed vehicle performance data to ensure optimal operation and timely maintenance.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Master Trainer/ Personal Training Director
LA FITNESS
06.2018 - 03.2020
- Managed staff of personal trainers, facilitating their professional development and enhancing workplace effectiveness.
- Combined fitness training, human resources management, data collection and sales into 1 job role
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared and distributed reports, presentations, and other materials
- Managed calendars, scheduled appointments, and arranged meetings and conferences
- Coordinated travel and accommodations for executives and guests, ensuring seamless logistics and support.
Tech support
VORTAL SOFT
02.2018 - 07.2018
- Diagnosed and resolved hardware, software, and network issues, enhancing system performance and reducing downtime
- Performed system diagnostics, troubleshooting, and repair of desktops, applications, and user environments
- Troubleshot connectivity issues (VPN, VOIP, network outages) and escalated unresolved issues to senior technicians for swift resolution
- Installed, configured, and maintained computer systems, printers, and peripheral equipment
- Managed user accounts, password resets, and access control using Active Directory
- Documented technical issues and resolutions to support incident management and knowledge base improvements
- Upgraded hardware and replaced components (memory, internal components) to ensure optimal system functionality
- Collaborated with internal teams to ensure timely issue resolution in a fast-paced support environment
Hardware Support
EMBASSY OF COTE DIVOIRE
12.2017 - 02.2018
- Installed, maintained, and troubleshot LAN/WAN equipment including routers, switches, and firewalls
- Diagnosed and resolved network, printer, and system connectivity issues to restore functionality and minimize downtime
- Performed preventive maintenance and system monitoring to ensure optimal performance
- Monitored system performance (CPU, storage, network usage) to identify and address potential bottlenecks
- Managed user permissions, system security, and enterprise email systems (Microsoft Exchange)
- Documented and tracked technical issues to facilitate timely repairs and ensure operational continuity
Education
Bachelor's Degree - Kinesiology, Business Administration
Avila University
Kansas City, MO05-2018
Associates Degree -
College of Siskiyous
Weed, CA01-2015
Skills
- System Diagnostics & Issue Resolution
- Equipment Troubleshooting & Repair
- Preventive Maintenance
- System Performance Monitoring
- Incident Management
- Ticketing systems
- User account management
- Cloud Services
- Production Environment Operations
- Process Documentation
- Safety Procedures & Compliance
Technical Skills And Certifications
Windows | Mac | Linux
Active Directory | SCCM | Intune
ServiceNow | Citrix | VPN
Microsoft Exchange | SharePoint
VOIP Systems | Hardware Installation & Repair, Windows | Mac | Linux
Active Directory | SCCM | Intune
ServiceNow | Citrix | VPN
Microsoft Exchange | SharePoint
VOIP Systems | Hardware Installation & Repair
Certification
CompTIA Security+
Timeline
SYSCO BALTIMORE
09.2024 - Current
Business Owner & Operational manager
PUSH HI TRAFFIC LLC
12.2020 - 07.2024
Master Trainer/ Personal Training Director
LA FITNESS
06.2018 - 03.2020
Tech support
VORTAL SOFT
02.2018 - 07.2018
Hardware Support
EMBASSY OF COTE DIVOIRE
12.2017 - 02.2018
Bachelor's Degree - Kinesiology, Business Administration
Avila University
Associates Degree -
College of Siskiyous