Alain Zabat
Bloomingdale,IL
Summary
Experienced aviation professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of airport operation and training in people management. Motivated to continue to learn, grow and think outside the box in reshaping the way to connect people. Eager to achieve a healthy work-life balance to realize full potential.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Duty Station Manager
Lufthansa Group
Chicago, IL
06.2002 - Current
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Oversaw ground operations with team of up to 40 personnel.
- Conducted continuous reviews of procedures and personnel to optimize processes and improve performance.
- Managed, trained and motivated personnel to continuously improve knowledge and performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Managed service partners to align performance with company objectives.
Flight Manager
Lufthansa German Airlines
Manila, Philippines
05.1996 - 06.2002
- Maximized performance by monitoring daily flight activities and mentoring team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate 50 staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Passenger Service Supervisor
Lufthansa German Airlines
Manila, Philippines
03.1995 - 05.1996
- Supervised up to 25 team member schedules and work assignments.
- Maintained and completed administrative records and documents to meet company requirements.
- Oversaw check-in, ticketing, and gate operations.
Operations Officer
Lufthansa German Airlines
Manila, Philippines
01.1994 - 03.1995
- Performed weight and balance documentation for flights.
- Supervised loading and unloading of cargo, mail, and bags to and from aircrafts.
- Liaised with ramp, passenger service, and flight crew.
Operations Manager
Purefoods Corporation
Manila, Philippines
03.1991 - 01.1994
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities of 10 stores.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
Training Manager
Purefoods Corporation
Manila, Philippines
04.1990 - 03.1991
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process as well as development training for current employees.
Store Supervisor
Purefoods Corporation
Manila, Philippines
03.1988 - 04.1990
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Organized meetings to communicate and resolve issues on store performance.
Education
MBA - Business Administration
De La Salle University
Manila, PhilippinesBachelor of Science - Management Engineering
Far Eastern Air Transport Inc (FEATI) University
Manila, Philippines03.1987
Skills
- Operational Leadership
- Business Administration
- Performance Monitoring and Evaluation
- KPI Setting and Review
- Staff Scheduling
- Performance Management
- Supplier Monitoring
- Process Improvement
- Program Optimization
- Hiring and Onboarding
- Administration and Reporting
- Mathematical Calculation and Reasoning
Certification
Certified Member of the Lufthansa Special Assistance Team
Certification from NTSB on Emergency Response for Family Assistance.
Certified for CPR
Station Emergency Response Coordinator
Complaints Resolution Officer
Additional Information
- Currently Head of Surveillance for ORD Station
- Directly participated in Emergency Response Planning and Exercise conducted by Chicago Department of Aviation
- Attended various Lufthansa Management Training Programs and Seminars in the Lufthansa Corporate College in Germany
Timeline
Duty Station Manager
Lufthansa Group
06.2002 - Current
Flight Manager
Lufthansa German Airlines
05.1996 - 06.2002
Passenger Service Supervisor
Lufthansa German Airlines
03.1995 - 05.1996
Operations Officer
Lufthansa German Airlines
01.1994 - 03.1995
Operations Manager
Purefoods Corporation
03.1991 - 01.1994
Training Manager
Purefoods Corporation
04.1990 - 03.1991
Store Supervisor
Purefoods Corporation
03.1988 - 04.1990
MBA - Business Administration
De La Salle University
Bachelor of Science - Management Engineering
Far Eastern Air Transport Inc (FEATI) University
Certified Member of the Lufthansa Special Assistance Team
Certification from NTSB on Emergency Response for Family Assistance.
Certified for CPR
Station Emergency Response Coordinator
Complaints Resolution Officer
Similar Profiles
Felix HurleyFelix Hurley
Duty Manager at Lufthansa GroupDuty Manager at Lufthansa Group
Chanakarn SupawongChanakarn Supawong
Senior Customer Support Officer at Lufthansa GroupSenior Customer Support Officer at Lufthansa Group
Sarah HelalSarah Helal
Market Steering Manger at Lufthansa GroupMarket Steering Manger at Lufthansa Group