Felix Hurley
Reston,VA
Summary
Accurate, punctual, and motivated aviation professional. Highly skilled at approaching problems of all difficulty levels and developing creative solutions. Equipped with sound technical and customer service knowledge. Fluent in English and German.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Duty Manager
Lufthansa Group
03.2024 - 09.2024
- Overseeing the operations of Lufthansa, Austrian, Swiss, and Brussels Airlines at the Washington Dulles International Airport, ensuring safety, accuracy, and punctuality of up to 8 flights daily
- Managing 4-5 supervisors and up to 15 agents to coordinate customer service, flight schedules, and ground services
- Addressing employee-related issues to improve performance, professional conduct, and attendance reliability
- Handling operational challenges and irregularities and addressing customer concerns on a daily basis
- Contact : Peter Rohrhofer, Station Manager
Operations Supervisor
Envoy Air Inc.
03.2023 - 02.2024
- Coordinating gate assignments for up to 30 flights at a time on terminals B and E with Envoy, SkyWest, and PSA, utilizing software systems such as SABRE, Citrix Gate Manager, GET Vantage Point, and Aerobahn
- Controlling ramp traffic for American Eagle regionals and other carriers such as United, Delta, Alaska, Air Canada, Frontier, Spirit, and Jet Blue
- Overseeing and assisting teams of 4-5 operations planning agents
- Working closely with other departments such as dispatch, maintenance, fueling, catering, passenger services, ramp crews, and flight crews to ensure safe and punctual operations
- Contact: Jeanette Jager, MD of Operations
Operations Planner
Envoy Air Inc.
03.2023 - 09.2023
- Conducting weight and balance calculations for multiple flights simultaneously utilizing software systems such as AeroData and EWBS
- Utilizing SABRE RES and DECS for load and crew planning purposes
- Communicating with agents and supervisors for efficient execution of right-start flights while minimizing delays
- Contact: Jeanette Jager, MD of Operations
Ramp Supervisor / Turnaround Coordinator
SAG Stuttgart Ground Handling GmbH
05.2022 - 09.2022
- Communicating closely with ground crew, flight crew, and tow driver via headset radio to maintain overall safety and efficiency during the handling process
- Coordinating ground activities such as fueling, cargo management, catering, and departure of aircraft to complete objectives on schedule for up to 10 daily arrivals and departures
- Operating ground service equipment while observing standard safety procedures
Education
Bachelor of Science - Aviation Management
National American University
Rapid City, SD08-2026
High School Diploma -
Freie Waldorfschule Uhlandshöhe
Stuttgart06.2016
Skills
- Communication
- Working independently
- Self-motivation
- Reliability
- Technical knowledge
- Operational oversight
- Team supervision
- Written and oral communication
- KPI monitoring
- Time management
Certification
- IATA certified ramp handling agent, since 05/2022. Received after theoretical and practical training, including both written and practical exams.
- IATA Dangerous Goods Regulations for Aircraft Loading Supervisor / Load Master, since 03/2024. Received after dangerous goods training as standardized by IATA.
Hobbies and Interests
- Aviation Travel
- Outdoor recreation
- Rock climbing
- Scuba diving
- Volunteer work
Languages
English
Native or Bilingual
German
Native or Bilingual
Interests
- Aviation
- Travel
- Hiking
- Rock climbing
- Volunteer work (NGPA)
Timeline
Duty Manager
Lufthansa Group
03.2024 - 09.2024
Operations Planner
Envoy Air Inc.
03.2023 - 09.2023
Operations Supervisor
Envoy Air Inc.
03.2023 - 02.2024
Ramp Supervisor / Turnaround Coordinator
SAG Stuttgart Ground Handling GmbH
05.2022 - 09.2022
- IATA certified ramp handling agent, since 05/2022. Received after theoretical and practical training, including both written and practical exams.
- IATA Dangerous Goods Regulations for Aircraft Loading Supervisor / Load Master, since 03/2024. Received after dangerous goods training as standardized by IATA.
Bachelor of Science - Aviation Management
National American University
High School Diploma -
Freie Waldorfschule Uhlandshöhe
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