Alaina Balgrove
Dimondale
Summary
Dynamic professional with a proven track record at Jackson National Life, excelling in cross-functional coordination and customer service. Recognized for optimizing workflows and enhancing client satisfaction through effective communication. Skilled in insurance claims processing and committed to delivering results while fostering teamwork and collaboration in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Strategic Support Associate
Jackson National Life
8 Corporate Way Lansing, Michigan 48951
10.2024 - Current
- Collaborated cross-functionally with various departments, ensuring alignment of goals and seamless execution of projects.
- Optimized workflow processes for better resource allocation and improved task completion rates.
- Managed client relationships through effective communication and timely delivery of services, resulting in high satisfaction levels.
- Maintained accurate records of financial transactions by diligently tracking invoices, receipts, payments processing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Deli Clerk
Carl's Supermarket
142 E Rd Dimondale, Michigan 48821
02.2024 - 10.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Education
No Degree - Psychology
Central Michigan University
Mount Pleasant, MINo Degree - English Literature
Lansing Community College
Lansing, MI05-2028
High School Diploma -
Holt High School
5780 West Holt Road Holt, MI 4884206-2023
Skills
- Sales support
- Innovation management
- Cross-functional coordination
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
- Reliability
- Insurance claims processing
Languages
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Music
- Drawing and Painting
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Creative Writing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- I participate in a variety of outdoor recreational activities
- Gym Workouts
- Mindfulness Practices
- Swimming
- Animal Care
Timeline
Strategic Support Associate
Jackson National Life
10.2024 - Current
Deli Clerk
Carl's Supermarket
02.2024 - 10.2024
No Degree - Psychology
Central Michigan University
No Degree - English Literature
Lansing Community College
High School Diploma -
Holt High School