Alaina Bertsch
West Allis,WI
Summary
Energetic Bodyshop Manager with proven expertise in estimating and insurance claim handling at International Autos Collision Center. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional team collaboration. Skilled in workflow coordination and staff development, fostering a positive work environment that boosts employee retention and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bodyshop Manager
International Autos Collision Center
11.2023 - 04.2025
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Input employee payroll
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Increased employee retention through effective performance management, coaching, and team-building activities.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
Estimator
Heiser Chevrolet
07.2023 - 11.2023
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Deliver vehicles to customers once the work was completed
Estimator
Griffin Automotive
03.2021 - 07.2023
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Fine Arts - Theatre
Dakota Wesleyan University
Mitchell, SD05-2017
Skills
- Staff training and development
- Workflow coordination
- Estimating expertise
- Insurance claim handling
- Collision repair proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
Certification
16 I-CAR certifications
Timeline
Bodyshop Manager
International Autos Collision Center
11.2023 - 04.2025
Estimator
Heiser Chevrolet
07.2023 - 11.2023
Estimator
Griffin Automotive
03.2021 - 07.2023
Bachelor of Fine Arts - Theatre
Dakota Wesleyan University
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