Alaina Bertsch
West Allis,WI
Summary
Energetic Bodyshop Manager with proven expertise in estimating and insurance claim handling at International Autos Collision Center. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional team collaboration. Skilled in workflow coordination and staff development, fostering a positive work environment that boosts employee retention and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bodyshop Manager
International Autos Collision Center
11.2023 - 04.2025
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Input employee payroll
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Increased employee retention through effective performance management, coaching, and team-building activities.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
Estimator
Heiser Chevrolet
07.2023 - 11.2023
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Deliver vehicles to customers once the work was completed
Estimator
Griffin Automotive
03.2021 - 07.2023
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Fine Arts - Theatre
Dakota Wesleyan University
Mitchell, SD05-2017
Skills
- Staff training and development
- Workflow coordination
- Estimating expertise
- Insurance claim handling
- Collision repair proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
Certification
16 I-CAR certifications
Timeline
Bodyshop Manager
International Autos Collision Center
11.2023 - 04.2025
Estimator
Heiser Chevrolet
07.2023 - 11.2023
Estimator
Griffin Automotive
03.2021 - 07.2023
Bachelor of Fine Arts - Theatre
Dakota Wesleyan University
Similar Profiles
Nicolas PrahlNicolas Prahl
Sales Professional at International AutosSales Professional at International Autos
Dorian VidaurriDorian Vidaurri
Sales Manager at Autos International Inc.Sales Manager at Autos International Inc.
Marco MartinezMarco Martinez
Service Porter at International Autos Orland ParkService Porter at International Autos Orland Park
Carter ElamCarter Elam
Server at Chilis ResturantServer at Chilis Resturant
Dewayne OwensDewayne Owens
Senior Pastor at Holy Miracle Christian ChurchSenior Pastor at Holy Miracle Christian Church