Alaina Callender
Baton Rouge,LA
Summary
Most of my life consisted of raising my family and moving with the military. I found volunteer work where ever we found ourselves. I mostly volunteered in our churches that we attended as well as the Army Chapels.
After my divorce in 2012 I tried on a variety of jobs trying to figure out what I wanted to do when I grow up. I have decided that I enjoy helping people and having fun while doing it.
I enjoy spreading a little sunshine where ever I go.
Overview
43
43
years of professional experience
Work History
Driver's Education Instructor
Trinity Driving School
Baton Rouge, LA
06.2019 - Current
- Evaluated student performance and documented progress and goals.
- Developed curriculum to encourage student progress and advance performance level.
- Tracked student attendance and offered support to reduce absences.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Conducted new hire training on multiple routes with preferred work methods and safety.
Customer Service Representative
Blue Bayou & Dixie Landing
Baton Rouge, LA
05.2015 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
School Bus Driver
Livingston Parish Public Schools
Livingston, LA
08.2015 - 10.2017
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
Substitute Teacher
Livingston Parish Public Schools
Livingston, LA
08.2014 - 10.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Tour Bus Driver
Dixie Land Tours
Baton Rouge, LA
12.2015 - 05.2016
- Followed schedules precisely to completely daily routes.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit bus.
Bus Driver
Fundamentals Early Learning Center
Walker, LA
08.2014 - 05.2015
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
CDL Class a Driver
Empire Express
Memphis, TN
02.2014 - 08.2014
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Sales Associate
Stine
DeRidder, LA
06.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Clerk
JCPenney
DeRidder, LA
05.2012 - 06.2012
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
Wife, Mom, Homemaker
Gilmore Party Of Five
All Over The World, All Over The World
10.1987 - 03.2012
- Completed dusting, washing dishes, laundry and vacuuming for clients
- helped with homework and lifeskills
- facilitated 23 successful household moves in 21 years
Education
High School Diploma -
Walker High School
Walker, LA05.1987
Skills
- Critical Thinking
- Customer Accounts Management
- Time Management
- Individualized Lesson Plans
- Innovative Teaching Methods
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Timeline
Driver's Education Instructor
Trinity Driving School
06.2019 - Current
Tour Bus Driver
Dixie Land Tours
12.2015 - 05.2016
School Bus Driver
Livingston Parish Public Schools
08.2015 - 10.2017
Customer Service Representative
Blue Bayou & Dixie Landing
05.2015 - 08.2022
Substitute Teacher
Livingston Parish Public Schools
08.2014 - 10.2017
Bus Driver
Fundamentals Early Learning Center
08.2014 - 05.2015
CDL Class a Driver
Empire Express
02.2014 - 08.2014
Sales Associate
Stine
06.2012 - 01.2014
Sales Clerk
JCPenney
05.2012 - 06.2012
Wife, Mom, Homemaker
Gilmore Party Of Five
10.1987 - 03.2012
High School Diploma -
Walker High School
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