Alaina Gompert
clayton,NJ
Summary
Dynamic professional with extensive experience in a call center, excelling in high-pressure dispatch environments. Proven ability to enhance response times and build strong relationships with clients and staff through active listening and critical thinking. Recognized for reducing false alarms and fostering teamwork, ensuring effective communication among emergency services and clients.
Overview
7
7
years of professional experience
Work History
Dispatcher
COPS Monitoring
06.2024 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, emergency services and other personnel to encourage professional relationships and promote respect.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Customer Service Cashier
SEARS HOLDING CORPORATION, Kmart Division
01.2018 - 12.2018
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Answered product questions using knowledge of sales and store promotions.
Education
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ12-2025
Associate of Arts - Psychology
Rowan College At Gloucester County
Sewell, NJ01-2024
Skills
- Active listening
- Critical thinker
- Interpersonal skills
- Customer relations
- Incident reporting
- Prioritizing calls
- Dispatching procedures
- Customer service
- Relationship building
Timeline
Dispatcher
COPS Monitoring
06.2024 - 08.2024
Customer Service Cashier
SEARS HOLDING CORPORATION, Kmart Division
01.2018 - 12.2018
Bachelor of Arts - Psychology
Rowan University
Associate of Arts - Psychology
Rowan College At Gloucester County