Alaina Gonville
Detroit,MI
Summary
Dedicated and compassionate direct care worker with over three years of experience providing personal care, administering medication, and supporting daily living needs. Committed to enhancing the quality of life for every resident with empathy and reliability.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Direct Care Worker
Hill Support Services
Inkster, Michigan
04.2024 - Current
- medication administration
- daily personal care
- cooking
- Cleaning
- Implemented safety protocols to maintain a secure environment for clients.
- Documented client progress and maintained accurate care records consistently.
Learning Ambassador
Amazon
Plymouth, Michigan
03.2020 - 03.2025
- Trained New Hires
- Provided customer service support, resolving inquiries promptly and effectively.
- Trained new team members on Amazon FBA policies and procedures.
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
Direct Care Worker
Brookdale Southfield
Southfield, Michigan
04.2023 - 04.2024
- Assisted clients with daily living activities and personal care routines.
- Implemented safety protocols to maintain a secure environment for clients.
- Administered medications as prescribed by healthcare providers.
- Documented client progress and maintained accurate care records consistently.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Deli Supervisor
Walmart
Dearborn, Michigan
01.2018 - 04.2023
- Supervised deli staff to ensure efficient workflow and excellent customer service.
- Managed inventory and ordered supplies to maintain product availability.
- Trained new employees on food safety and preparation standards.
- Organized deli displays to enhance visual appeal and accessibility of products.
- Maintained cleanliness of work area throughout shift.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Scheduled staff shifts to ensure proper coverage during peak hours.
Assistant Manager
Forever 21
Auburn Hills, Michigan
01.2018 - 02.2020
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and sales techniques.
- Coordinated inventory management and merchandise replenishment processes.
- Ensured compliance with visual merchandising guidelines and store presentation standards.
- Resolved customer inquiries and complaints to enhance shopping experiences.
Assistant Manager
Levis Strauss & Co
Auburn Hills, MI
12.2016 - 03.2018
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and sales techniques.
- Coordinated inventory management and merchandise replenishment processes.
- Ensured compliance with visual merchandising guidelines and store presentation standards.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Supported loss prevention efforts through regular audits and employee training sessions.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Receptionist
matrix Human Services
Detroit, MI
02.2011 - 12.2016
- Greeted visitors and clients with a warm, professional demeanor.
- Managed incoming calls, directing them to appropriate departments effectively.
- Scheduled appointments and maintained the calendar for staff members.
- Assisted with administrative tasks, including filing and document organization.
- Provided information about services offered to clients and community members.
- Scheduled and confirmed appointments.
Education
Associate of Applied Business - Business Management
University of Phoenix
Tempe, AZ 01.2017 - 02.2019
Skills
- Medication administration
- Personal care
- Client documentation
- Safety protocol implementation
- Training and onboarding
- First aid and safety
- Behavioral management
- Safety monitoring
- Health services
- Verbal and written communication
Certification
- First aid
- Medication
- CPR
Timeline
Direct Care Worker
Hill Support Services
04.2024 - Current
Direct Care Worker
Brookdale Southfield
04.2023 - 04.2024
Learning Ambassador
Amazon
03.2020 - 03.2025
Deli Supervisor
Walmart
01.2018 - 04.2023
Assistant Manager
Forever 21
01.2018 - 02.2020
Associate of Applied Business - Business Management
University of Phoenix
01.2017 - 02.2019
Assistant Manager
Levis Strauss & Co
12.2016 - 03.2018
Receptionist
matrix Human Services
02.2011 - 12.2016