ALAINA HANCOCK
Cary,NC
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Community Services Student Ranger
UNC Charlotte
Charlotte, NC
09.2023 - 12.2024
- First female ranger hired, second of school program
- Helped lead new rangers in the new school year as well as training them on how to be successful
- Continued working with current rangers on ways to better the program
- Program focused on watching campus for any suspicious/criminal behavior by patrolling different areas of campus
- Assist law enforcement when needed to and being the eyes and ears of campus
Server/Waiter
Five Star Senior Living
Cary, NC
05.2024 - 08.2024
- Greeted and accommodated guests, building positive experience from first interaction
- Memorized frequent customer preferences to build relationships and loyalty
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
Team Member
Chicken Salad Chick
Cary, NC
03.2022 - 08.2023
- Performed opening and closing duties, including store cleaning and restocking
- Provided support to team members to ensure all goals were met in a timely manner
- Worked with coworkers to complete tasks
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
Team Member
Moe's Southwest Grill
Cary, NC
01.2020 - 08.2021
- I worked the line, and I knew and executed the process
- I did whatever was asked and made sure to put all my effort into what I was doing
- Consistently demonstrated a strong work ethic, contributing to the overall success of the team
- Assisted new employees during training sessions
- Provided support to team members to ensure all goals were met in a timely manner
Bistro Team Member
LifeTime Fitness Center
Cary, NC
05.2019 - 08.2019
- I interacted with customers and my other team members
- Greeted customers and answered questions regarding products and promotions
- When needed, I would help prep and prepare food for customers
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Trained new team members on company policies and procedures
- Operated POS systems and input information into company computer programs
Education
Bachelor of Arts (B.A.) - Criminal Justice
UNC Charlotte
Charlotte, NC, US12.2024
Minor - Sociology
University of North Carolina at Charlotte
Charlotte, NC, US12.2024
High school -
Cardinal Gibbons High School
NC05.2020
Skills
- Continuous improvement
- Radio operation
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Active listening
- Safety protocols
References
References available upon request
Accomplishments
- Dean's List- Spring 2024
Timeline
Server/Waiter
Five Star Senior Living
05.2024 - 08.2024
Community Services Student Ranger
UNC Charlotte
09.2023 - 12.2024
Team Member
Chicken Salad Chick
03.2022 - 08.2023
Team Member
Moe's Southwest Grill
01.2020 - 08.2021
Bistro Team Member
LifeTime Fitness Center
05.2019 - 08.2019
Bachelor of Arts (B.A.) - Criminal Justice
UNC Charlotte
Minor - Sociology
University of North Carolina at Charlotte
High school -
Cardinal Gibbons High School