Alaina Hendrickson
Huntsville,TX
Summary
Developed leadership and crisis management skills in dynamic aquatic environment, ensuring safety and efficiency. Efficient in training and supervising teams, and adept at emergency response and public interaction. Seeking to transition into new field where these skills can drive positive outcomes and support team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Headguard
Splashway Waterpark
04.2024 - Current
- Performed daily slide inspections on every attraction in the park.
- Supervised daily pool maintenance tasks including chemical testing, filter cleaning, and equipment checks for optimal performance.
- Trained new lifeguards, sharing best practices for maintaining safety standards and building strong teamwork skills.
- Circulated among visitors, patrons, and employees to preserve order and protect property.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Lifeguard
Splashway Family Waterpark
05.2022 - 09.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Manager
Lowes Foods, LLC
02.2023 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Hostess/Busser
Lupe's Mexican Restaurant
05.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Sonic Carhop/Cook
Sonic Drive-In
08.2021 - 01.2022
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
Cashier
Lowes Family Center
11.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Victims Studies/Criminal Justice
Sam Houston State University
Huntsville, TX05-2027
High School Diploma -
East Bernard High School
East Bernard, TX05-2023
Skills
- Team management
- Incident reporting
- Coordination of inventory
- Customer service & assistance
- Training and mentoring
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Guest engagement
- Payment processing
- Restaurant operations
- Safe food handling
Certification
- CPR Certification
- Lifeguard Training
- Food Safety Certification
- Microsoft Word Certification
- First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Headguard
Splashway Waterpark
04.2024 - Current
Manager
Lowes Foods, LLC
02.2023 - 05.2023
Lifeguard
Splashway Family Waterpark
05.2022 - 09.2023
Hostess/Busser
Lupe's Mexican Restaurant
05.2022 - 03.2023
Sonic Carhop/Cook
Sonic Drive-In
08.2021 - 01.2022
Cashier
Lowes Family Center
11.2020 - 04.2021
Bachelor of Arts - Victims Studies/Criminal Justice
Sam Houston State University
High School Diploma -
East Bernard High School
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