Summary
Overview
Work History
Education
Work Availability
Skills
Timeline

Alaina Katz

GA
You should never assume.
Ellen DeGeneres

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of post-secondary education
5
5
years of professional experience

Work History

Store Manager

Split Stop BP
Augusta, Georgia
10.2020 - 05.2021

Promoted within one month of employment

  • Completed daily paperwork, including reporting of sales, banking, payroll reporting, labor hours, lottery reports, and miscellaneous financials, processing and determining any abnormal incidents or conditions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Worked with vendors, monitored sales, and maintained inventory
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Planned and purchased food for food service program Krispy Krunchy Chicken.

Lead Customer Service Representative

Circle K
Evans, Georgia
09.2019 - 09.2020
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Stocked merchandise on display shelves and racks to provide good selection for customers.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Performed inventory control, such as counting and stocking merchandise.

Used Car Sales Consultant

White Knolls Auto Sale
Lexington, South Carolina
05.2016 - 04.2019
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associate of Arts - Information Technology

University of Phoenix
01.2020 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Relationship building and management

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Timeline

Store Manager - Split Stop BP
10.2020 - 05.2021
University of Phoenix - Associate of Arts, Information Technology
01.2020 - Current
Lead Customer Service Representative - Circle K
09.2019 - 09.2020
Used Car Sales Consultant - White Knolls Auto Sale
05.2016 - 04.2019
Alaina Katz