Alaina Leslie
Jacksonville,FL
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Being a Shift lead has taught top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Seasonal Worker
Bath And Body Work
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Shift Leader
Jeremiah's Italian Ice
10.2022 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Front of House Team Member
Chick-fil-A
06.2022 - 09.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL06.2023
Skills
- Drawer Balancing
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Performance Improvement
- Operations Monitoring
- Team Motivation
- Conflict Resolution
I am apart of the DanceWorks the dance company at FSCJ
I auditioned back in April and got accepted in June. I dance three days a week and take ballet and modern technique classes. I am currently working on five pieces that will preformed in November.
Timeline
Seasonal Worker
Bath And Body Work
09.2023 - Current
Shift Leader
Jeremiah's Italian Ice
10.2022 - 09.2023
Front of House Team Member
Chick-fil-A
06.2022 - 09.2022
High School Diploma -
Sandalwood High School