Alaina Leslie
Jacksonville
Summary
Engaging professional skilled in communication and customer service with expertise in team leadership and visual merchandising. Creates dynamic retail environments that enhance customer experiences and drive sales. Combines creativity and energy with strong interpersonal skills to excel in performance, marketing, and content creation.
Overview
4
4
years of professional experience
Work History
Key Holder
Claire's Boutique
Jacksonville
10.2023 - 09.2025
- OOffering personalized service and creating a positive experience, I assisted customers in finding jewelry and accessories for special occasions. I operated the register and handled transactions efficiently while maintaining strong customer service. I was trained to perform ear piercings, ensuring safety, cleanliness, and customer comfort throughout the process. In addition, I set up and organized store fixtures and displays to keep the sales floor visually appealing and on brand. Remove personal pronoun regularly opened and closed the store, managed cash deposits, and was entrusted with key holder responsibilities at the Town Center Claire’s location. I also supported and worked multiple birthday party events, helping coordinate activities and create a fun, memorable experience for guests.
Team Leader
Jeremiah's Italian Ice
Jacksonville Beach
07.2021 - 10.2023
- I was responsible for opening and closing the store, ensuring all daily operations ran smoothly from start to finish. I prepared and maintained all 21 Italian ice flavors, carefully following recipes and ensuring consistency in quality and presentation. I managed and supported my team, delegating tasks, leading closing shifts, and creating a positive, comfortable work environment for staff. I provided efficient customer service by handling drive-thru, walk-up, and online orders simultaneously, making sure every customer was assisted in a timely and friendly manner. Additionally, I memorized all flavor recipes and took initiative in maintaining organization, cleanliness, and overall store standards.
Education
Bachelor of Arts - Dance
Valdosta State University
Valdosta, GA05-2027
Associate of Arts - Dance
Flordia State College of Jacksonville
Jacksonville, FL05-2025
Skills
- POS system
- Inventory organization
- Loss prevention
- Store recovery processes
- Sales support
- Visual merchandising
- Team leadership
- Staff training
- Customer service
- Communication skills
Timeline
Key Holder
Claire's Boutique
10.2023 - 09.2025
Team Leader
Jeremiah's Italian Ice
07.2021 - 10.2023
Bachelor of Arts - Dance
Valdosta State University
Associate of Arts - Dance
Flordia State College of Jacksonville