Tatiyahna Miles
Bronx
Summary
Quality-focused with a functional background consisting of sales, operations excellence, customer relations, and leadership as well as a keen educational background in Anthropology and Sociology.
Overview
7
7
years of professional experience
Work History
Key holder
Levi Strauss Flagship
New York
10.2022 - Current
- Responsible for opening and closing the store when senior managers are absent
- Led training and development, ensured KPIs are met, and delivered exceptional customer service.
- Developed an action plan for fitting room standards and service, resulting in continuous 100 percent scores on secret shopper reviews.
- Supported the Store Management team with daily tasks and store duties.
- Motivated, supported, and encouraged the sales team to deliver exceptional customer service and hit personal targets
- Assisted with deliveries and organization of the stock room
Sales Lead
Levi Strauss Flagship
New York
09.2021 - 10.2022
- Promoted Levi's omni-channel experience by engaging consumers with the Red Tab Loyalty program
- Resolved consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind.
- Efficient handling of all cash handling and merchandise operations, such as shipment processing, floor set, markdown, and replenishment system, while maintaining standards and performing store procedures in compliance with store policy.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Modeled outstanding customer service and held the sales floor team accountable for consistently delivering expert support
- Consistently meet or exceed established store and individual sales and performance goals daily
Head Babysitter
N/A
The Bronx
09.2018 - 06.2020
- Ensured a safe and clean environment for children during care hours.
- Communicated effectively with parents regarding children's needs and progress.
- Managed behavior issues by implementing positive reinforcement strategies.
- Responded promptly to any medical or behavioral issues that arose with the children.
- Prepared meals according to dietary guidelines provided by parents.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
Event Planner
N/A
The Bronx
02.2019 - 10.2019
- Developed event timelines to ensure all tasks were completed on schedule.
- Oversaw event setup and breakdown, ensuring all details were executed flawlessly.
- Maintained accurate records related to attendance, budgeting, contracts.
- Ensured that all fire safety regulations were followed during the event.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Architecture Intern
Salvadori Center
The Bronx
05.2019 - 08.2019
- Designed educational programs focused on architecture and design concepts.
- Developed visual materials to support educational initiatives and workshops.
- Participated in team brainstorming sessions to generate ideas for new projects.
- Investigated potential problems related to building code violations or inadequate construction practices.
- Researched building codes, zoning regulations, fire regulations, and other ordinances.
- Developed 3D models of proposed buildings and structures.
- Drafted technical write-ups of past projects for proposals and projects.
Education
B.A - Anthropology, Sociology
Fordham University
Bronx, NY12.2025
Skills
- POS system
- Bopis/Boris
- Performance tracking
- Microsoft Office Suite
- Customer management
- Communication & Adaptability
- Customer service
- Event planning
- Project coordination
- Retail Software
- Store process development
- Forecasting & Budgeting
- Qualitative Research Methods
- Presentation of Findings
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Key holder
Levi Strauss Flagship
10.2022 - Current
Sales Lead
Levi Strauss Flagship
09.2021 - 10.2022
Architecture Intern
Salvadori Center
05.2019 - 08.2019
Event Planner
N/A
02.2019 - 10.2019
Head Babysitter
N/A
09.2018 - 06.2020
B.A - Anthropology, Sociology
Fordham University