Alaina Patton
Arcata,CA
Overview
7
7
years of professional experience
Work History
Member Service Supervisor
Coast Central Credit Union
08.2023 - 05.2025
- Ensuring compliance with banking regulations and policies.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzing financial data to ensure accuracy of records and transactions.
- Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
- Monitoring employee performance and providing feedback as needed.
Sr. New Accounts Representative
Coast Central Credit Union
03.2022 - 08.2023
- Reviewed existing accounts for accuracy and completeness of documentation.
- Advised customers on appropriate banking products to meet their needs.
- Performed data entry of new accounts into banking system database.
- Followed up with customers regarding outstanding account balances or discrepancies.
- Collaborated with other departments within the organization to ensure successful completion of projects.
Manager
Jitter Bean Coffee Co.
09.2021 - 03.2022
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Ensured compliance with health and safety regulations in the workplace.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Evaluated employee performance regularly through one-on-one meetings or formal reviews.
- Kept coffee shop in compliance with health code standards and food safety guidelines. Food Handlers Card held for location.
Member Services Representative
Coast Central Credit Union
10.2020 - 09.2021
- Greeted and welcomed customers to the bank.
- Provided customers with information on financial products and services offered by the bank.
- Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.
- Verified customer identification documents for compliance with Bank Secrecy Act regulations.
- Reconciled daily transaction batches ensuring all entries are accurate.
- Provided excellent customer service at all times while interacting with clients.
- Examined checks for endorsements to verify legality of documents.
- Used currency-counting machine to count currency and received checks.
Barista
Jitter Bean Coffee Co.
01.2018 - 10.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
High School Diploma -
Alder Grove Charter School
Eureka, CA01-2020
Some College, No Degree -
College of The Redwoods
Eureka, CASkills
- Notary
- CPR Certified
- Employee training
- Financial analysis
- Multitasking
- Communication skills
Accomplishments
- Arcata Chamber of Commerce Ambassador
- Treasurer for Arcata City Council election
Timeline
Member Service Supervisor
Coast Central Credit Union
08.2023 - 05.2025
Sr. New Accounts Representative
Coast Central Credit Union
03.2022 - 08.2023
Manager
Jitter Bean Coffee Co.
09.2021 - 03.2022
Member Services Representative
Coast Central Credit Union
10.2020 - 09.2021
Barista
Jitter Bean Coffee Co.
01.2018 - 10.2020
Some College, No Degree -
College of The Redwoods
High School Diploma -
Alder Grove Charter School
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