Alaina Rios
Patton,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sortation Associate
Amazon
03.2019 - Current
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
CUSTOMER SERVICE IN ELECTRONICS
Walmart
11.2016 - 11.2019
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06.2016
Skills
- Warehouse Safety
- Shipping Procedures
- Package Handling
- Load Planning
- Customer Service
- Conflict Resolution
Timeline
Sortation Associate
Amazon
03.2019 - Current
CUSTOMER SERVICE IN ELECTRONICS
Walmart
11.2016 - 11.2019
High School Diploma -
Cajon High School