Alaina Sargent
Sandy,OR
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Store Manager
Sunglass Hut at Macy's
Happy Valley, Oregon
09.2025 - Current
- In one year, increased overall sales by 24.5% compared to the previous year,resulting in top two store in the region making YTD.
- Oversaw hiring, training, and performance management in team.
- Cultivated partnerships with host store and regional sister stores, enhancing collaboration with umbrella company.
- Created an environment of a more personalized shopping experience resulting in repeat customers, and higher ticket prices.
- Developed inventory system improving search speed, accuracy, and user experience.
Shift Lead / Assistant Manager / Shop Manager
Portland Coffee Roasters
Portland, OR
11.2018 - Current
- Promoted to Assistant Manager in December 2019, then to Manager in November 2021 which is my current position
- Made labor budgets, ticket sale goals, and monthly revenue goals that led to the store being the most profitable of the 4 locations in 2022-2024
- Became the main point of contact between the company and the Port of Portland
- Created a team culture that resulted in an employee retention percentage exceeding all company performance goals and standards
- Handled customer inquiries and resolved problems in a timely manner
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Made weekly schedules while anticipating busiest days and hours for an efficient day
- Interviewed, hired and trained new employees
- Handled all cash, deposits, military checks and airline vouchers
Shop Manager
5 Flavor Cafe
Hillsboro, OR
03.2018 - 10.2018
- Was hired by the owners to build a team, advise on layout of the cafe, and develop standard operating procedures prior to opening for the public
- Created an inventory system for all menu items and business consumables
- Maintained health code standards to the highest priority
- Oversaw both front of the house and back of the house teams
- Assisted with marketing and event hosting
Owner / Operator
Sargent's Sinful Sweets
Portland, OR
01.2015 - 12.2017
- Created a revolving menu of French inspired baked goods, specializing in macarons.
- Managed the weekly AP/AR
- Worked in a community setting of The Portland Saturday Market creating relationships with other vendors and regulars
- Provided catering and wholesale orders for weddings and corporate events
Education
Baking and Pastry with a Secondary in Business Management -
Oregon Culinary Institute
Portland, ORSkills
- Customer service
- Sales forecast
- Hiring management
- Training and performance management
- Microsoft excel
- Microsoft word
- CRM
- Retail operations
- Schedule management
- Inventory control
- Leadership skills
- Store layout design
- Supplier management
- Leadership skills
- Budget management
- Cash handling
- Customer relations
- Vendor coordination
- Problem solving
- Conflict resolution
- Effective communication
- Team building
- Decision making
- Store opening and closing
- Employee terminations
- Merchandise planning
- Operational efficiency
Certification
OR Food Handlers
Timeline
Store Manager
Sunglass Hut at Macy's
09.2025 - Current
Shift Lead / Assistant Manager / Shop Manager
Portland Coffee Roasters
11.2018 - Current
Shop Manager
5 Flavor Cafe
03.2018 - 10.2018
Owner / Operator
Sargent's Sinful Sweets
01.2015 - 12.2017
Baking and Pastry with a Secondary in Business Management -
Oregon Culinary Institute