Alaina Sharp
Independence,United States
Summary
Experienced administrative leader prepared for high-level responsibility. Proven track record in managing operations, optimizing processes, and enhancing team collaboration. Strong focus on strategic planning, resource allocation, and organizational efficiency. Known for adaptability, reliable performance, and consistent achievement of results.
Overview
14
14
years of professional experience
Work History
Director Of Administration & Project Management
Retail Project Managers, Inc.
05.2020 - 03.2026
- Managing and supporting small team of driven individuals to seek and create leads
- Generate reports and spreadsheets to track potential income and revenue streams to measure cost-benefit ratio
- Lead project postmortems in a sales atmosphere to highlight positives as well as development opportunities for areas which were not project effective
- Work directly with upper management positions to ensure high level focus on realistic project goals
- Oversee transition from Google Business to Microsoft 365 for Business
- Create new-hire orientation guide and training plan
- Lead oversight on 1M+ per year project
- Lead administrator for organization for Microsoft & company CRM.
- Remote
Business Development Manager
Zutek - Installation | Service | Technology
Kansas City, Missouri
12.2018 - 01.2020
- Following up new business opportunities and setting up meetings
- Planning and preparing presentations.
- Communicating new product developments to prospective clients
- Overseeing the development of marketing literature
- Writing reports
- Providing management with feedback
- Kansas City, Missouri Area
Account Manager
State Chemical
06.2018 - 12.2018
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
Project Manager
IST - Installation & Service Technologies, Inc
Kansas City, Missouri
07.2017 - 06.2018
- Responsible for the coordination and execution of all assigned projects
- Serves as the single point of contact for the customer
- In conjunction with the customer, training department and regional manager, creates project technical documentation
- Ensures field readiness by making sure all managers and technicians involved with a project have procedural and technical documentation
- Schedules the project in terms of time and date of services rendered
- Installation & Service Technologies, Inc. (IST). IST is an all-in-one technology deployment and service company, specializing in anything from massive multi-site, multi-technology enterprise-level rollouts to elegant small business solutions for dozens of industries. IST has been providing technology services to the restaurant industry for 25 plus years and its services include anything from digital signage & menu boards to touch-screen kiosks to point-of-sale systems.
- Kansas City, Missouri Area
Assistant Merchandising Manager
AMERICAN EAGLE OUTFITTERS INC.
Kansas City, Missouri
10.2016 - 07.2017
- Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitter’s Core Values.
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
- Hold the store team and self accountable for achieving all brand, performance and behavior standards.
- Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture.
- Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.
- Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
- Comply with all AEO Inc. Loss Prevention standards and provide a safe environment for associates and customers.
- Ensure all associates training and development initiatives are executed in a timely manner.
- Kansas City, Missouri Area
Merchandising Team Lead
Gap
Greater Atlanta Area
10.2013 - 10.2016
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote customer loyalty by educating customers about our loyalty programs.
- Serve as a role model to achieve priorities in store with the customer as the primary focus.
- Seek out and engage with customers to drive sales and service using suggestive selling.
- Enhance customer experience by using all omni channel offerings.
- Take action based upon direction from the Service Leader and collaborate effectively with employees.
- Support Service Leader duties during non-peak hours.
- Build and share expertise in an assigned specialized functional area.
- Support completion of work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.
- Be accountable to personal goals which contribute to overall store goals and results.
- Greater Atlanta Area
Administrative Assistant
Pepper's Performance Eyeware
Greater Pittsburgh Area
06.2016 - 09.2016
- Responsible for maintaining floor standards.
- Care and provide for all animals in our care, including food, cleanliness, and medical health.
- Cultivate customer satisfaction and product interest while providing accurate and relevant information.
- Greater Pittsburgh Area
Cashier/Pet Care Associate
PetSmart
10.2012 - 10.2013
- Responsible for maintaining floor standards.
- Care and provide for all animals in our care, including food, cleanliness, and medical health.
- Cultivate customer satisfaction and product interest while providing accurate and relevant information.
Production Stage Manager
Okoboji Summer Theatre
Okoboji, IA
05.2013 - 08.2013
- Oversaw the stage management department for nine shows in a ten week span.
- Coordinated a weekly schedule to ensure the company was running smoothly.
- Maintained a stock of rehearsal/performance supplies, i.e. scripts, spike tape, flashlights, first aid supplies etc.
Personal Assistant/Office Manager
The Kuehl Group, Inc.
12.2012 - 05.2013
- Provide wonderful customer service through multiple media, i.e. phone, email, and in-person.
- File and maintain all office paperwork and supplies in an organized manner.
Assistant Box Office Manager
Okoboji Summer Theatre
Okoboji, IA
05.2012 - 08.2012
- Maintained paperwork and necessary filing to keep the box office organized and efficient.
- Worked one on one with customers at the window and over the phone to ensure satisfaction with sales.
Box Office Internship
Stephens College
10.2011 - 12.2011
- Creation of new advertising materials for publication, Generating informative lobby displays and boards, Day to day interaction with patrons in person and over the phone
Education
B.F.A - Theatre Acting
Stephens College
01-2012
Skills
- Training & Development
- Direct Sales
- Strategy
- Organizational leadership
- Relationship building
- Customer relations
- Office management
- Payroll and budgeting
- Calendar management
- Travel arrangements
- Travel coordination
- Project management
Timeline
Director Of Administration & Project Management
Retail Project Managers, Inc.
05.2020 - 03.2026
Business Development Manager
Zutek - Installation | Service | Technology
12.2018 - 01.2020
Account Manager
State Chemical
06.2018 - 12.2018
Project Manager
IST - Installation & Service Technologies, Inc
07.2017 - 06.2018
Assistant Merchandising Manager
AMERICAN EAGLE OUTFITTERS INC.
10.2016 - 07.2017
Administrative Assistant
Pepper's Performance Eyeware
06.2016 - 09.2016
Merchandising Team Lead
Gap
10.2013 - 10.2016
Production Stage Manager
Okoboji Summer Theatre
05.2013 - 08.2013
Personal Assistant/Office Manager
The Kuehl Group, Inc.
12.2012 - 05.2013
Cashier/Pet Care Associate
PetSmart
10.2012 - 10.2013
Assistant Box Office Manager
Okoboji Summer Theatre
05.2012 - 08.2012
Box Office Internship
Stephens College
10.2011 - 12.2011
B.F.A - Theatre Acting
Stephens College