Alaina Sheridan
Garland,TX
Summary
Dynamic supervisor with a proven track record at Harbor Freight, enhancing team productivity through effective training and streamlined processes. Skilled in customer relations and problem-solving, I successfully improved customer satisfaction ratings by coaching staff and implementing best practices in inventory management. Committed to continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Supervisor
Harbor Freight
02.2023 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff in effective inventory management techniques.
- Streamlined workflow processes to enhance team productivity and efficiency.
- Coordinated brand messages and building relationships with customers
- Following timelines and prioritizing tasks effectively
Assistant Manager
SUBWAY®Restaurants
Mesquite, TX
05.2021 - 01.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
GED -
Naaman Forest High School
Garland, TXSkills
- Customer Relations
- POS Systems
- Event planning
- Manage challenges
- Customer Assistance
- Basic accounting
- Multitasking
- Analytical Skills
- Continuous Improvement
- Store merchandise stocking
- Upselling
- Verbal Communication
- Bookkeeping Software
- Self Motivation
- Problem-solving abilities
- Decision-Making
- Time Management
- Written Communication
- Accounting Software
- Analytical Thinking
Timeline
Supervisor
Harbor Freight
02.2023 - Current
Assistant Manager
SUBWAY®Restaurants
05.2021 - 01.2023
GED -
Naaman Forest High School