Alaina Sheridan
Sales
Allen,TX
Summary
Accomplished Assistant Store Manager and Senior Branch Cashier with a proven track record at Harbor Freight Tools USA and SUBWAY® Restaurants. Expert in handling parts orders, customer relations, significantly raising customer satisfaction ratings. Skilled in utilizing POS systems and analytical thinking to streamline operations and enhance customer experiences. Demonstrates exceptional problem-solving abilities and a commitment to continuous improvement.
Overview
3
3
years of professional experience
Work History
Senior Branch Cashier
Harbor Freight Tools USA
02.2023 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
Assistant Store Manager
SUBWAY®Restaurants
05.2021 - 01.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
GED
Skills
- Product Recommendations
- Cash Handling
- Inventory Stocking
- Customer Relations
- POS Systems
- Customer Service
- Customer Assistance
- Merchandise Restocking
- Multitasking
- Analytical Skills
- Continuous Improvement
- Store merchandise stocking
- Upselling
- Verbal Communication
- Bookkeeping Software
- Self Motivation
- Problem-solving abilities
- Decision-Making
- Time Management
- Written Communication
- Accounting Software
- Analytical Thinking
- Basic accounting
Timeline
Senior Branch Cashier
Harbor Freight Tools USA
02.2023 - Current
Assistant Store Manager
SUBWAY®Restaurants
05.2021 - 01.2023
GED