Alaina Kee Thompson
Reidsville,GA
Summary
Collaborative leader focused on fostering an engaged and empowering work culture. Proven ability to build strong relationships with diverse stakeholders in fast-paced environments. Skilled in strategic communication and problem-solving, committed to promoting inclusivity and driving team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraprofessional
J. D. Dickerson Primary School
Vidalia, GA
09.2023 - Current
- Assisted teachers with planning and preparing lessons for students.
- Administered assessments to determine student's academic performance levels.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Graded assignments and tests and documented results into filing systems.
- Recorded and maintained accurate student records and progress reports.
- Planned and led activities to develop students' physical, emotional and social growth.
Manager of Operations
Jincy's Southern Exchange
Reidsville, GA
04.2021 - 12.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with external vendors and suppliers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
Owner/Photographer
Alaina Kee Photography
Reidsville, Georgia
02.2019 - 01.2022
- Established Alaina Kee Photography business and provided professional quality images at an affordable rate
- Creative force behind all on-location and in-studio photography
- Define and recommend detailed solutions for customer photography needs
- Responsible for setting up and maintaining all photography equipment, including backdrops, camera lenses, and on and off camera studio lighting
- Scheduling customer studio and on-location appointments
- Maintain billing and customer accounts for photo lab printing as well as archiving images as needed
- Utilizing Adobe Lightroom and Photoshop editing software to provide creative and stylish images.
Customer Service Representative
Credit Central
Statesboro, Georgia
01.2017 - 04.2018
- Making monthly loan sales volume standard by soliciting loans on the telephone and at the counter
- Contacting customers with past due accounts for collections, answering the telephone, posting counter payments
- Computing cash to customer and completing loan documents
- Taking and processing credit loan applications
- Preparing daily banking deposit, balancing cash drawers each day, maintaining a cash count record, and other cashier related duties
Customer Service Representative
DeLoach Insurance Agency
Claxton, Georgia
10.2015 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Some College (No Degree) - ECCE, Early Childhood Care And Education
Southeastern Technical College
Vidalia, Georgia, GASkills
- Team Leadership
- Customer Service
- Inventory Management
- Product and Service Sales
- Marketing and Advertising
- Outstanding Communication Skills
- Attention to Detail
- Self-Motivated
- Dependable and Responsible
- Organization and Time Management
Certification
- Paraprofessional Educator License – Georgia Department of Education.
- 2024-25 New Assistant Teacher Training (PERIOD 1)
- CPR/AED/First Aid Certification
Timeline
Paraprofessional
J. D. Dickerson Primary School
09.2023 - Current
Manager of Operations
Jincy's Southern Exchange
04.2021 - 12.2022
Owner/Photographer
Alaina Kee Photography
02.2019 - 01.2022
Customer Service Representative
Credit Central
01.2017 - 04.2018
Customer Service Representative
DeLoach Insurance Agency
10.2015 - 12.2016
Some College (No Degree) - ECCE, Early Childhood Care And Education
Southeastern Technical College
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