Alaina Tuff
Charlotte,NC
Summary
Dedicated customer service professional focused on creating positive experiences and fostering customer loyalty. Strong communicator with excellent oral and written skills, active listening abilities, and analytical problem-solving expertise. Thrives in both independent and team environments, collaborating effectively to achieve shared objectives. Seeking a full-time position that provides professional challenges to utilize interpersonal skills, time management, and problem-solving abilities to drive company success and further career growth.
Overview
9
9
years of professional experience
Work History
Bottle Waitress
Infinity Live
Charlotte, NC
12.2024 - Current
- Built strong relationships with key clientele through attentive service and genuine interest in their preferences, driving repeat business opportunities.
- Streamlined bottle service process by effectively coordinating with bar staff and management, ensuring timely delivery of orders.
- Contributed to team success by consistently achieving personal sales targets and supporting colleagues during peak hours.
- Implemented best practices to ensure consistent quality service standards within the team.
- Enhanced customer experience by providing personalized bottle service and maintaining a high standard of professionalism.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the establishment''s brand image.
- Monitored guest intoxication levels, adhering to responsible alcohol service guidelines for patron safety and legal compliance.
- Boosted sales through upselling premium bottles and promoting special offers to patrons.
Server
Seven Sports Bar
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server / Bartender
Js corner
05.2018 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server, Bartender
Applebee's
01.2016 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled increased customer flow effectively on weekends and evenings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained cleanliness and organization of bar to ensure customer satisfaction.
- Monitored guest behavior to maintain safe levels of alcohol intake.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed customer regulations in accordance with state laws.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Spring Valley High School
Columbia, SC06.2021
Skills
- highly motivated self-starter, positive attitude and demeanor, excellent communications and listening skills, able to work cooperatively and independently
- Customer Support
- Team Collaboration
- Customer Service
- Time management
- Attention to detail
- Critical thinking
- Active listening
- Strong multitasking
- Customer service
- Team player attitude
- Responsible alcohol service
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Bottle Waitress
Infinity Live
12.2024 - Current
Server
Seven Sports Bar
07.2022 - Current
Server / Bartender
Js corner
05.2018 - 04.2019
Server, Bartender
Applebee's
01.2016 - 05.2018
High School Diploma -
Spring Valley High School