Alaina Uhler
Abingdon,MD
Summary
Dynamic leader with proven expertise in enhancing customer relations and service efficiency at Great Clips. Excelled in staff training and development, boosting team performance through effective mentoring. Skilled in sales and marketing, demonstrating a keen attention to detail. Achieved significant improvements in employee engagement and operational standards.
Overview
16
16
years of professional experience
Work History
Manager
Great Clips
03.2024 - 02.2025
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Manager
Hair Cuttery
03.2022 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Sport Clips
06.2009 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Cos License - Cosmetology
International Beauty School
Bel Air MDSkills
- Sales and marketing
- Scheduling proficiency
- Policy enforcement
- Staff training and development
- Employee engagement
- Schedule development
- Attention to detail
- Priority management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Achieved 10k club by completing schedules and servicing clients with accuracy and efficiency.
Timeline
Manager
Great Clips
03.2024 - 02.2025
Manager
Hair Cuttery
03.2022 - 02.2024
Manager
Sport Clips
06.2009 - 03.2022
Cos License - Cosmetology
International Beauty School