Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Alaina Maraffino
Indianapolis,IN
Work Preference
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
Partnerships Manager, Health Plans
Sword Health
09.2023 - Current
- Primary owner of health plan partner operations, client success, and issue resolution.
- Represent Sword at industry conferences and client benefit fairs, delivering high-touch, in-person support to health plan partners.
- Track KPIs, SLAs, utilization, and performance metrics to identify gaps and drive improvements.
- Build scalable onboarding, eligibility, and renewal workflows to reduce friction and speed implementation.
- Partner cross-functionally with Product, Ops, and Clinical teams to implement client-driven enhancements.
- Standardize Salesforce QA, documentation, and reporting processes to improve data accuracy and visibility.
- Created custom resource microsites for each health plan, shifting seller training to scalable self-serve and securing stakeholder alignment.
- Global
Business Development Manager, Health Plans
Sword Health
02.2022 - 09.2023
- Built and managed a qualified pipeline through targeted outreach to health plan decision-makers.
- Supported executive sales leaders with discovery prep, research insights, and client presentations.
- Maintained CRM hygiene and reporting across several platforms like Salesforce, Highspot, LinkedIn Navigator, monday.com, Notion and ZoomInfo.
- Executed conference campaigns that converted leads into meetings and active opportunities.
- Global
Senior Project Manager
5MetaCom
Carmel, IN
02.2019 - 01.2022
- Led end-to-end project delivery for B2B accounts, ensuring scope, timeline, and budget adherence.
- Managed a portfolio of 14 clients, strengthening retention and expanding repeat business.
- Coordinated cross-functional teams and stakeholders to resolve risks, remove blockers, and maintain momentum.
- Implemented systems, SOPs, and staff training that improved efficiency, consistency, and delivery speed.
Customer Care Specialist, Accu-Chek Diabetes Care
Roche Diagnostics
Indianapolis, IN
08.2017 - 01.2019
- Resolved complex Accu-Chek blood glucose product and device inquiries by troubleshooting issues, identifying root causes, and guiding users through step-by-step solutions.
- Interpreted technical documentation and translated it into clear, patient-friendly guidance.
- Collaborated with quality, logistics, and technical teams to resolve escalated cases.
- Ensured accurate case documentation and compliance with regulated communication standards (FDA compliance).
- Recognized for professionalism, accuracy, and ability to de-escalate high-stress customer situations.
Office Manager
Mr. Handyman of South Lake County
Deerfield, IL
05.2014 - 07.2017
- Coordinated daily scheduling, technician routing, and job prioritization.
- Balanced workloads based on skillset, geography, and urgency to keep projects moving efficiently.
- Served as primary liaison between customers, field staff, and ownership, setting clear expectations on scope, timing, and pricing.
- Maintained detailed service records and streamlined administrative processes to support continuity and repeat business.
Account Manager
Diamond Marketing Solutions
Waukegan, IL
06.2009 - 05.2014
- Acted as the central point of contact for clients, coordinating timelines, deliverables, and approvals across departments.
- Managed project lifecycles from intake through completion, ensuring alignment between client expectations and production capabilities.
- Led status calls and progress updates to maintain transparency and momentum.
- Identified potential delays or resource constraints early and implemented solutions to keep projects on track.
- Built strong client relationships that supported retention and renewals.
- Maintained organized project documentation, specifications, and communication records for accuracy and continuity.
Education
Bachelor of Business Administration -
Indiana University
05-2012
Skills
- Pipeline development
- Growth strategies
- Revenue retention, expansion, & forecasting
- Strategic account ownership
- Collaborative stakeholder relations
- Performance feedback analysis
- Executive relationship management
- Training and development
Timeline
Partnerships Manager, Health Plans
Sword Health
09.2023 - Current
Business Development Manager, Health Plans
Sword Health
02.2022 - 09.2023
Senior Project Manager
5MetaCom
02.2019 - 01.2022
Customer Care Specialist, Accu-Chek Diabetes Care
Roche Diagnostics
08.2017 - 01.2019
Office Manager
Mr. Handyman of South Lake County
05.2014 - 07.2017
Account Manager
Diamond Marketing Solutions
06.2009 - 05.2014
Bachelor of Business Administration -
Indiana University